Park Grand London Lancaster Gate

I'm a very frequent traveller. This hotel is a scam. It's listed as 5 star and it doesn't even qualify as 3 star. There is no person to take your luggage up to the room when you arrive and when you decide to check out. The rooms are tiny and barley can fit your suitcase when it is open. The bathroom basins are blocked and i was told that they just need time to drain. The hotel in general smells. Do NOT book, unless you want a really unpleasant stay. As the 5 stars is false advertising.

The location is good, around 10 min walk to Paddington train station, so around 30 min to the Heathrow airport. The hotel is very small, small room, small corridor. No wonder the price is a bit cheaper. doesn't seem to be 4 stars hotel.

Booked for my daughter. No complaints. Was upgraded to a double room. Though tiny it's sufficient for her

Great and friendly staff. Rooms are clean and well equipped.

Perfect hotel Good staff and polite Room is really comfortable and the bed is soft I like this hotel

Hotel was ok

真的很一般

Had a confirmed booking through agency and reconfirmed it over phone. Upon arrival the already terribly slow receptionist said I should go around the corner to their sister hotel, apparently the hotel I booked had maintanence issues. When I arrived at sister hotel they basically said they didn’t have a room for me. No help in finding another solution (this is 8pm). Very very unreliable - definitely stay away!!! (I ended up paying double in another hotel in the area) my colleague that booked for same day had the same issue!

Purchased a voucher from Wowcher for Ice cream afternoon tea with champagne. Booking was straight forward. When we arrived we were the only people in the restaurant and was told that we were getting traditional afternoon tea instead. Not a good start but what could we do we were there and hungry. The staff were pleasant and friendly and we got our bottle of champagne. When the food came there was no clotted cream! I asked where the clotted cream was and was told they didn’t have any. Clotted cream is shown in all photos of their afternoon teas. We had to ask for butter to put on the mini scones. It was a birthday treat for a friend which we’d traveled to London especially for and was very much looking forward to. It was a shame the hotel didn’t deliver on what had been advertised and having no clotted cream for an afternoon tea is unforgivable!