Sheraton Grand London Park Lane

This is the hotel I normally stayed when I travel to London for business. Its service remains good. Highly recommend you to stay.

Good place

nice ！

Very good location and services

I stayed in the Sheraton Grand London Park Lane Hotel from 26th-28th October, I booked and prepaid for my room via a large and well known 3rd party booking site. Check in/check out went smoothly with the check in staff confirming that the room had been prepaid. I supplied my credit card for incidentals at check in and was refunded the charge at check out. 10 days later the hotel illegally took £500 from my bank account with no authorisation and with no prior warning. I contacted the manager who informed me that the hotel and the booking site were having some sort of dispute and in his words he 'charge my card so that he could close the matter'. Naturally I was shocked at this level of customer service but more so at how he could think that it was ok to firstly illegally store my banking information and then to illegally arrest funds from my bank account without even so much as contacting me first. I immediately spoke to the booking site who called the hotel directly and rectified whatever issue the two were having. I was told by the hotel on 6th November that they accepted that I should have a refund and that it would be actioned immediately. That was 18 days ago and I have still not received my funds. This is horrendous customer service. I am a Marriot Bonvoy member and have never received such poor service at any member hotel.

酒店位置極其便利，房間和服務都很棒！唯一意外的是結賬時發現酒店額外每天收取12多英鎊的房間清理費。

已經是第二次住了，19年去倫敦也住過，最看重的就是位置，去白金漢宮、海德公園絕對的中心位置。就是這個大堂一言難盡，不方便推嬰兒車，有階梯，也沒有便捷配套。有人在的時候服務還算可以，不在的時候自己弄半天。並且飲用水也不是很主動配齊。

酒店很有歷史了，但並不舊，房間和走廊都很寬敞，房間隔音效果好，很安靜，服務人員都很熱情，下次還會入住

很不錯 房間挺大