The Berkeley, Maybourne Hotel Collection

房間非常好，服務也很完美

I wish Trip Advisor allowed .5 star ratings because our stay at The Berkeley was frustrating and I have debated between leaving a 3 or 4 star rating since checking out. Compared to The Peninsula, The Berkeley does not measure up, but we would still stay at The Berkeley before returning to The Dorchester. The frustrations with our stay at The Berkeley began upon check-in, where our room was upgraded thanks to our AMEX amenities and a bit of angling from us after we were first given a room without any mention of a possible upgrade. A few days prior, I had arranged to have flowers and a nice welcome card in our room upon arrival, and we had to wait in the lobby for about 10 minutes for our upgraded room to be prepared. I was sure the 10 minute wait was to move the flowers and welcome card into our new room, but there were no flowers in our room and the welcome card was addressed to some other person. This is in direct contrast to The Dorchester, the L’Oscar and the Saint James in Paris, where the same pre-arranged flower orders were very tastefully in our rooms upon arrival along with nice welcome cards and a few extra treats. When I called the concierge to figure out what happened, it took a few minutes for The Berkeley to admit that my email from a couple days prior when I ordered the flowers was received and simply not acted upon by the hotel. It was very frustrating to go back and forth over the phone as The Berkeley staff initially suggested that my email ordering the flowers (which was in response to a pre-existing email conversation with The Berkeley) was not received. It wasn’t until 20-30 minutes after bringing the issue up to the concierge that they acknowledged receipt of my pre-arrival order. To be fair, The Berkeley staff was very apologetic about the mistake and offered to give us a “romantic” turndown service that included a free bottle of champagne (Billecart-Salmon rosé) and rose petals in the shape of a heart on our bed. That was a very nice touch and convinced me the rest of the stay would be seamless. The Berkeley also promised to deliver the flowers and welcome card free of charge while we were out of the room the next day. I was asked when the room would be unoccupied so the flowers and welcome gift could still be a surprise for my fiancé and told the staff we would be out of the room from 12pm-2pm the next day. Unfortunately, after going out for breakfast and arriving back at The Berkeley the next morning around 10am, the staff had already placed the flowers (without any card) in our room and was still in the process of tidying our room up requiring us to awkwardly wait in the hallway for 10 minutes for the room to be vacated. When I called the concierge to explain the timing issue, they apologized and told me they had instructed the staff not to enter the room until noon, but that instruction was evidently not heeded. In response, The Berkeley offered to set up their house car to take us to Westminster Abbey later that day fo