One Aldwych

交給前台的東西等朋友取走，結果説丟了找不到了！

Nothing is too much trouble for the staff at the One Aldwych. They made our stay feel very special. This is a hotel that I would definitely recommend and would return to.

The hotel staff were extremely friendly and helpful. The housekeeping was excellent, friendly staff, felt very welcoming

Lovely property. Room was small and pleasantly decorated, a single wardrobe and no drawers meant we lived out of our suitcase for the stay.

Trendy and modern property with great amenities. We loved the live jazz from the hotel lobby and the complimentary food & beverage bar in the rooms.

Good location and nice facilities overall. Clean. Good breakfast albeit a bit pricy. Good cocktails. The service level was disappointing, clearly below what I have experienced at most other five star hotels. For instance, we asked the front desk for restaurant and bar recommendations. They recommended their own lobby bar... Fair enough, but when asked if they had any other recommendation their only recommendation was the hotel's other restaurant, Indigo. Other than that they had no recommendations... Overall a decent hotel but nothing special. Would rather go back to e.g. the Rosewood or even the Hoxton.

The hotel is relatively small and as such service was very personal. As ******* Gold status members it was disappointing not to be offered a room upgrade without any explanation from the staff member checking us in as to why, even though the hotel didn’t appear to be full. However, the room we were allocated was nicely decorated but it was disappointingly small for a luxury hotel. In spite of this we did enjoy our stay, the hotel is in a great location, for theatres, restaurants and sight seeing. The staff were also very friendly. Would I choose this hotel the next time we visit London, probably not.

Perfect location for all the attractions. Hop on and off stop was out our front door. Out theatre was 5 minutes walking. Easy walk to Buckingham Palace. At Covent Gardens full of great restaurants!!! Bar was fun. Pool nice. Staff so helpful. Our room was perfect!!!

Reception desk could not have been more helpful in finding a better room (more light, seating, and a bath) within the same category (when I pointed out that our room was a let down compared to the, ahem....aspirational photos shown on **********). Only slightly bad taste left in the mouth was from Breakfast. Unless you really can't be bothered to leave the hotel, go out! Pain au chocolate, bowl of bircher muesli, 4 coffees, one terrible quality vegetarian 'full english' thing, plus service, £77! Coffee was Costa-level, no better, Veggie thing awful. Go to Delauney a hop, skip and jump up the road. Noticed a clank or two from the plumbing (as another reviewer wrote somewhere), but it seemed to be from our room when we were using the taps - ie manageable, albeit perhaps not ideal given 5*/cost etc. But not a big deal for us.