Wellington Hotel by Blue Orchid

Near Buckingham Palace and Wes**inster abbey

They checked us in then didn’t have a room for my daughter and I. After waiting an hour we were given a room with a window next to the kitchen exhaust because they could not find our information. The room had an awaful food smell that I was hoping would get removed by the air vents but the ac didn’t work and opening the window only made the smell worse. Night 2 and 3 they ended up moving us to another property that was in construction that was less stars but the room smelled better. The hotel did there best to get us into a decent room but Trip.com refused to help in the matter. Trip.com refuses to adjust the pricing for the room I stayed in and will not make any adjus**ents or compensation. My total for the 3 nights in the room I requested was $667 the total for the rooms I actually stay in was $250. I should have been refunded for my overpayment however Trip.com says they cannot protect their customers. This was hopefully a rare case but beware of using a third party site to book any room. I know this hotel would have helped me right away if I would have booked directly through them.

All in all a nice hotel reasonably priced for the location. Staff were very friendly and efficient and the room was comfortable. Bathroom a little dated and unfortunately my room was next to a generator outside which had an annoying but not awful hum throughout the night. I was upgraded to a larger room so didn’t think I could really complain. Overall happy to recommend

Overall, this hotel is a good choice if you're looking for a comfortable stay in London city.

The hotel was lovely, few issues tho, was that we booked our room based on the pictures, which isn't what we got, when the manager told us that they did give us the executive double, even tho i showed her the pictures off the room i choose, and what we was expecting, she wasnt really interested in what i was trying to say, it wasn't the room we chose based on the pictures, which is false advertising, so was a bit unhappy about this because the executive double room was alot bigger and also had a couch in, on pictures. I kno I sound stupid because off this but we chose that room because it had more space, wasn't aware about being charged for trays £4 each when getting room service. And Breakfast was very slow, nothing ready, no bread left, had to ask for stuff.

nice hotel

酒店很方便，服務態度很好，周圍還有網紅英式早餐店。（可惜早餐店需要排隊），乘坐地鐵什麼的很方便，還可以免費寄存行李。

市中心，當時是以維多利亞車站為關鍵詞選的，可能到店時間有點晚，房間在3樓（最高層），所以頂是斜的，無法坐靠在床頭，衞生間還是挺大挺整潔的，早餐也算小而美，每天東西是固定的，自己搞創新。

好的地方： 有空調、有小冰箱、花灑水壓大、有浴缸、床褥不太軟 不好的地方： 1. 前台多個白人女員工和經埋只對本地英國人禮貌，對亞洲人或其他有色人種比較傲慢和鄙視！ 2. 這個酒店不歡迎帶着孩子的家庭。當我們入住時，由於我們有一個小孩，他們要求我們加錢升級到更大（由20平方米升級到40平方米）的房間！當我們想續租時，他們更要求多訂一個房間給我們的小孩！最後我們只能轉到別的酒店。 3. 房間的設備比較舊式，像三十年前的設施。房間的窗戶很小。 4. 酒店離地鐵有相當距離，帶着大件行李從Victoria站走去是相當辛苦！我們離開時只能用Uber。 5. 酒店附近沒有餐廳，附近只有一間很小的超市。 6. 酒店的餐廳可選擇的食品不多！ 7. 酒店的性價比不高。 8. 酒店自稱是四星，如果放在亞洲地區，只能算二星水平。