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BritKo
Четырехместный номер
Гость проживал в июня 2024 г.
Семья
Отзывов: 8
2.2/5
Опубликовано 23 июня 2024 г.
I have just written a review of another London hotel we stayed in and rated it excellent. Unfortunately, this review will be very different.
Starting with the positives: the location is great. Being a stones throw from Paddington Train and Tube stations make it an ideal locstion to explore London from and to travel to other parts of the country. Hyde Park is about a 10 to 15 minute walk from the hotel. This was the reason I booked the hotel; however, there are many other hotels with great locations, so please do read the reviews carefully if you want to have a relaxing and comfortable place to sleep in at the end of a long day of sightseeing.
Amenities: quite frankly the hotel is run down, badly maintained, dirty and unsafe. The carpets are extremely old, dirty and smelly. The pillows are covered with stains, bathroom tiles are broken and every surface is in need of a new paint of coat. The stairs are extremely steep and some of the handrails are not fit for purpose. These are just a few things, the list is endless.
Service: Check-in was unpleasant. The front desk staff was not friendly and was only interested in having us sign a card to say the hotel is not responsible if valuables go missing from our room. This made me us feel uneasy right away.
Breakfast was basic, but decent enough. The two ladies who serve breakfast and the nightshift front desk worker are the best thing about this hotel and I sincerely hope they are highly appreciated by the hotel manager.
As a Brit, I am very disappointed that this hotel may be the first and last impression that visitors from other countries have of the UK.
My overall rating is 1. The location rsting on all the reviews make the hotel seem better than it is.
To the owners/managers, please spend some money on improving the hotel facilities. You will make more money in the long run.
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Kian soon
Четырехместный номер
Гость проживал в июня 2024 г.
В одиночку
Отзывов: 16
2.7/5
Опубликовано 8 июня 2024 г.
not a expected stay..... it is a old traditional house that convert into a hotel. It is more like budget stay in Geylang (as in Singapore standard.) worst then hotel 81 type of standard. mind you that there is no lift. so big luggage family.... Do not attempt to stay there.
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Angel
Четырехместный номер
Гость проживал в июня 2023 г.
Семья
Отзывов: 2
3.0/5
Опубликовано 6 июля 2023 г.
I am writing to provide feedback on our recent stay at your hotel. While the location was excellent, we found that the hotel itself was in need of some improvements.
Firstly, I would like to highlight the positive aspect of our stay, which was the great location of the hotel. It was conveniently situated near various attractions and amenities, allowing us to easily explore the area. This was definitely a major advantage during our visit.
However, we were disappointed with the overall cleanliness and maintenance of the hotel. The rooms appeared to be in need of a deep cleansing, as there were noticeable stains on the carpets and walls. Additionally, the furniture and fixtures seemed worn out and outdated. A fresh coat of paint and new beds would greatly enhance the overall appearance and comfort of the rooms.
Furthermore, we found the lack of a welcoming lobby person to be quite disappointing. Upon arrival, we were not greeted or assisted by any staff members. This lack of hospitality made us feel unwelcome and left a negative impression.
In conclusion, while the location of the hotel was excellent, we believe that improvements are necessary to enhance the overall guest experience. A thorough cleaning, along with updates to the rooms and furniture, would greatly improve the comfort and aesthetics of the hotel. Additionally, having a friendly and welcoming lobby person would contribute to a more positive and enjoyable stay.
P.S. positive side- I truly appreciate the staff at the hotel who made the effort to move us to a more convenient floor. Additionally, it's always a pleasant experience when the breakfast lady is friendly and accommodating.
(No elevator/lift)
(I paid too much for 3nights so I was expecting a good place to relax after 27hours of travelling with a toddler).
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Гость
Одноместный номер
Гость проживал в янв. 2023 г.
В одиночку
Отзывов: 5
4.2/5
Очень хорошо
Опубликовано 15 апр. 2023 г.
This was a great place to stay for the one night I needed it, staff were very friendly and the location was right next to the train station to the airport. The room as quite small, especially the bathroom as the shower was right next to the toilet with only a curtain separating the two. Overall I had a good nights sleep and it had everything I needed and was clean.
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Sebastian
Четырехместный номер
Гость проживал в июля 2022 г.
Семья
Отзывов: 1
4.5/5
Замечательно
Опубликовано 28 июля 2022 г.
Great - good for the price, friendly helpful staff
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Chun ling
Трехместный номер
Гость проживал в апр. 2024 г.
Семья
Отзывов: 1
4.2/5
Очень хорошо
Опубликовано 12 апр. 2024 г.
早餐可以增加水果
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Daniel Jesus
Номер с 2 односпальными кроватями
Гость проживал в мар. 2024 г.
Поездка с друзьями
Отзывов: 3
4.7/5
Потрясающе
Опубликовано 19 мар. 2024 г.
Todo correctamente el servicio ha sido genial todo genial volveré si fuese posible.@#€&0*
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Veronica
Двухместный номер
Гость проживал в дек. 2023 г.
Поездка с друзьями
Отзывов: 1
2.0/5
Опубликовано 14 дек. 2023 г.
Instalaciones muy sucias , manchas en las sábanas, cabecero y toda la moqueta , sin un enchufe en el lavabo , el metro pasa a cada rato por debajo , imposible dormir en la planta de abajo escuchando el tren a cada rato.HORRIBLE
Ottima posizione
grande stanza con soppalco letti comodi
Linea Wi-Fi veloce
Deliziosa Colazione
pieno di ristoranti d pub a pochi metri.
Consigliato
Excellent position
large room with mezzanine comfortable beds
Fast Wi-Fi line
Delicious Breakfast
full of restaurants and pubs within a few meters.
Advised
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Гость
Двухместный номер
Гость проживал в янв. 2024 г.
Семья
Отзывов: 9
3.7/5
Опубликовано 28 янв. 2024 г.
안내원들이 매우 친절했고 패딩턴역과 가깝다.
다만 삐걱 하는 소리가 많이 나고 방음이 안되고
기차가 지나갈 때마다 땅이 흔들린다.