Camden Market Apartments

First off, the address listed is not and i repeat, NOT the address for the apartment. When we got to the office to check in for 3 nights, i was told on the 3rd day I would need to change apartments. I was not informed earlier and traveling with a 3,7,78, and 85 year old, packing 2nd night and then again to check out was very very inconvenient. Also we had no hot water or heat in the 2nd location. It was 40 degrees and super cold. When we informed the hotel they sent someone by the time we were ready to check out. To make matters worse they told us that it was probably our fault that the power to the water heater was turned off. Avoid at all cost, go to a different location. The staff is not understanding and just does not care.

The advertised location (26 Inverness Street) is not where the apartment is located - it is over half a mile away. We were charged an unadvertised late fee (payable in cash only) and the pictures that were posted do not match the actual apartment. The TV remote was missing batteries and the TV could not be turned on. The dryer didn't work and the rollaway bed was broken.

This apartment was awful. Absolutely nothing like pictures at all. False advertising, which is being followed up by our agent. To start, office far from apartment. When located given a walking map to our apartment. No help to know that a bus would have taken us there directly. Walked with suitcases and three children through icy streets to find apartment only to realise a day later that a bus could have taken us straight there. We had Opal cards. Inside, tidy enough but beds unbearable, sheets didn’t fit beds and awful (stitching looked like they’d come from a hospital), towels threadbare, ‘fully equipped kitchen’ bare, had to buy own chopping board and baking trays just to get by. Was refused reimbursement. Kitchen was worn. Washing machine didn’t work. Was told to do own laundry. With a family of 5 had to fight for laundry to be be done. Then had a fight to get it done again (we were there 10 days). Phone numbers given rarely answered, including ‘emergency phone’. Do not consider this company. Ever.

Sadly our experience with this property was very poor. There were a number of issues, which I have listed out below. Also after our stay the property managers were unwilling to acknowledge many of these issues, and those that were acknowledged were indicated as being normal for this property, despite the fact that the ********** listing contradicts this. In summary the listing for this property on ********** misrepresents the location, the condition and the amenities of the property, the details are below. The property managers and ********** have both rejected any request for a refund or any compensation, and have dismissed the complaint submitted without any acknowledgement of fault or an apology. Issues with the property: - The listing was advertised on **********, and the subsequent booking details confirmed the address as 26 Inverness Street, Camden, NW1 7HJ, the actual address of the property was 139 Kentish Town Road, Kentish Town, NW1 8PB. In comparison to the listing and confirmed booking the actual address is considerably further from the closest London Underground station and is in a less desirable and less safe location - The property itself was in poor condition and not comparable to the photographs provided at the point of booking, listed below are the main issues with the property: - Kitchen and bathroom finish was poor with damage to fittings, cupboards, bath etc. - Dishwasher was damaged and non-functional - Two door handles were damaged and non-functional - Bathroom ceiling leaked what appeared to be sewage from the floor above In addition to the above on the date of departure there was no-one present at the property office location until past 11 AM leaving a group of people waiting outside for around an hour. Two contact numbers were provided for the property, the land-line number is not valid and does not connect, the mobile number was not answered when tried many times, and there was no voicemail or text facility on the number. I would highly recommend that anyone considering booking this property get confirmation of the actual address of the property being booked, recent photos of the property, and details of the currently available amenities and condition of the property. Personally I would not recommend staying at this property at all.