La Quinta Inn by Wyndham West Long Branch

Don’t go; this hotel is to be avoided. I stayed there for 3 days, as soon as I arrived I noticed that the shower faucet was broken. I negotiated to change rooms. the next day, no cleaning in my room. Bed not redone, towels not changed, no cleaning. And reception refusal to clean the room, no staff available. breakfast is minimal, just passable. As for the staff, no friendliness, not even a hello in the morning. I am familiar with the hotels of this chain, which generally give me satisfaction, but this hotel is really pathetic. there are other hotels nearby, avoid this one.

I accidentally made a booking almost 3 weeks out and they refused to refund me although I made a second booking for the correct date. The TV remote in my room was sticky to the touch and obviously not cleaned. The shower looked old and dirty. Funny how such a shotty hotel has the gall to be inflexible and its subpar at best.

Needed to check in early (around 1) so I could shower and prep before my event. The room wasn’t ready as previous person was still in it. I asked if there was a different kind of room I could be switched to he said no because it was a prepaid room he could do nothing. I asked if I booked and paid for a different room could I access now, he said there were no rooms in the whole place available at approx 12:55 on a weekday. The person wasn’t even trying to be helpful and messed up my entire day. I do not recommend this location.

Not ideal. The hotel hallway smelled of trash my entire stay. Only in the hallway. It smelled as if the dumbster was in the hallway. My bedding was visibly dirty. I requested new bedding. Customer service did come right away which was the only good thing about my stay there. All of my towels had stains on them. I requested more and they brought me more dirty ones so i went ave brought my own.

I've stayed at this property many times and it has gone down hill so much. The bed was hard, free breakfast had limited items and nothing for diabetics, the shower head was one big leak on the outside of the head that could not be fixed, AND neither my husband's or my cellphone worked in our room.

The toilet did not flush in our room. We had to remove the top of the tank and pull the plug each time. The toilet was also leaking around the base. The hem of my pajama pant was wet with toilet water. Nice, hunh??

I booked this room for New Year’s Eve to be closer to our family. I specifically booked this hotel for their indoor pool so that my two young children can swim and be occupied. The morning of our reservation, I went to check what time the pool opened and it stated “pool closed.” I immediately called to cancel since 1. This was not listed previously and 2. This was the main purpose of coming. The front desk agent (Jil) was anything but helpful. She continued to state the policy which I get but also do not think it’s fair being that this is not advertised on the main website, and it is - it is in very fine print. I also reached out to the general manager, Christoper. No response. After all of this, the hotel charged my card for the full amount and I will be disputing this. Do NOT stay here. Not hospitable people. At all.

Second stay at this property. Staff is always friendly. Room and bed very comfortable.

The hotel serviced its purpose for what my trip was about . Not a 5 star hotel , probably more like 3.7 stars. Clean, quiet and nearby my required place to be.