tevorolevu
7 июля 2025 г.
Perhaps quite a standard stay. We went here because of the location of nearby Park Run plus the Hampton Court Palace. There was some “jibber jabber” in communications via emails/and then at reception about a late check out for an Ambassador level IHG member. in the end that was resolved. It was one of the main reasons we chose to stay there. Hopefully information sharing, training of staff in that regard improves in the future. Can’t say I was much impressed with the room upgrade, not much of a view etc. It was a “Club” room, but I am not sure what exactly that added to the “room”. I would have liked better quality towels. If a couple is checking in, be sure there are 2 bathrobes. TV onscreen welcome was for a different person, and not me. Hmmm? One elevator not working for guests. The hotel is next to a main road, so it can be noisy with traffic , and in spite of “upgrade” for an Ambassador level member, we were placed on the first floor overlooking the parking lot. Staff were friendly and cheerful. Bartender made a good G and T.
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