Thistle London Heathrow Terminal 5

Nice hotel. Near to Heathrow Airport terminal 5. Warm room. I liked i recommended.

We had to stay a night at the hotel due to late arrival to London, so booked this hotel as a cheap one (53£). Honestly it was super old inside just horrible old walls, furniture smelled like a century dust. Pillows were stuffed with rubbish and were non usable. Toilet paper has been used before we can to room so it has jut few pieces of paper and had finished without any replacement. Shampoo and shower gel were a mini bottle of each for 2 people. So ran out before finishing shower. Shower had a tub but both were so uncomfortable due to shower tap unmovable location . With 55£ pounds could take ibis and be sure of the quality of my stay. Regret it a lot!

I’ve stayed many times & the location is great. Getting to/from hotel with pod system wasn’t easy this time as nobody was answering the intercom, it took 20mins trying & 2 calls to get through the gate. As the pod lets out into a secure car park you need the code to get through to hotel. To do this U use an intercom for them to let you through if you don’t have the code. Usually this is easy but this was the exception, it was a nightmare, standing in the freezing, torrential rain trying to contact the front desk wasn’t the best experience. Staff seem to have changed since it reopened after the Covid shutdown, they were blunt and not at all welcoming. Nothing like I have experienced on previous trips. Maybe a refresher on customer service would be useful, The guys that were at the desk were not the friendliest. I even spoke to the manager about a future booking, to add services on, to be told no then proceeded to walk away. When I arrived it wasn’t busy with 4 agents and 6 people checking in so I don’t know what the issue was with the intercom all they need to to is answer and buzz you through. This time I didn’t have the breakfast as I had an early flight @ 05:20 & breakfast is sadly not available at the time. On my last stay breakfast was good with a good selection of items from the standard full English items, selection of cereals, breads, pastries, fresh fruits and a selection of tea, coffee & fruit juices. So a great selection and plenty to choose from and to fill you up. There is also a good alternatives to meat like veggie sausage and such. It’s not a life changing breakfast but it will set you up for the day. It’s a buffet self service setting for the breakfast. My only wish is they were to have an earlier breakfast service too, perhaps not the full buffet as it would end up sitting there and would be a waste as the majority of people travelling would want the breakfast a little later. It would be good if able to order full breakfast instead for those that are travelling before the full buffet starts. The rooms are on the old side and are very tired. They could use some updating and maintenance to the rooms too. The hats not to say they were bad as they were perfectly serviceable and they were clean and tidy. It’s a shame they weren’t given a little face lift while they were shut down over Covid as it was a perfect opportunity. Perhaps it was used for Covid quarantining. Using the pod system is easy and fast but what the hotel is charging is not right so please be warned that the hotel do this. Heathrow doesn’t charge the people that use this system to get to their cars, However and it a big however they the hotel DOES CHARGE you a fee to use the system, seemingly the fee is for them to buzz you through the aforementioned gate. Now I have been staying here for years and it used to be that the hotel would buzz you through the gate and not charge, but things change & boy do they change. It’s now gone up to a complete rip-off of £6per person per trip. So if you are a couple using it, it it will cost you £24return. And if you want to get dinner at the airport after you have checked in you can make that £48. It’s nothing more than a money grab. If you are travelling as a couple or as a family it’s a no brainier in afraid it’s always going to be cheaper for a taxi, sadly it cost a lot more to do the environmentally responsible choice. Also the system only serves terminal five. So I would recommend if you are using T5 as always I had a comfortable and relaxed stay here and will be staying again and you can get a good decent breakfast before you travel too. Yes the rooms are a little tired but let face it it’s not like you are staying there for weeks on end, for the most part I would imagine most stay one to two nights. Be warned this hotel has NO LIFTS so if you have mobility issues I would recommend Rena room on the lower floor when you book. Avoid using pod system as now just a cash grab. Happy & Safe travels

The location is good that easily be to the hotel in 5mins by car pod from T5. Hotel breakfast is very good and with a very beautiful view of the airport runway. Basically hotel amenities are enough and clean. I’m surely will come back if I stop by in T5.

I booked Family Room in this hotel and I felt very disappointed and unsatisfied to this hotel and Trip.com as it was totally NOT the actual situation as the booking stated: 1. The room size on Trip.com showing 40sq metre. But you can see the reality in photos, it is just around 20sq metre! I checked with hotel staff and manager as they said it is the standard size. How cheating is this? 2. The room gives me 2 single beds and 1 sofa bed. But actually the booking shows 1 double bed, which is wrong again! 3. Trip.com showing it has coffee machine, free bottle water... Sorry there is NOTHING. I do not know if this is the hotel's fault but I know it is totally Trip.com's problem , this is misleading their customers to book the rooms with exaggerated description on the website. I do recommend please check carefully before you book this hotel.

Our van got broken into with an angle grinder where someone cut a hole out the door, luckily was empty, reception wasn’t very helpful, the room was like a sauna with no window to open, the queue for reception was ridiculous.

Recommend this hotel very polite customer service hotel clean and though compCtvroom extremely good as everything provided very comfortable stay second time been there would book same hotel again and again Loved it breakfast amazing too!!

Excellent service! Efficiency and kind staff. Thanks ,

Ideal for a conference I was attending at the venue! 20 min walk from Heathrow Airport Close to Costa, McDonald's & shell services (5 min walk) Snacks available for purchase in reception Breakfast buffet was lovely! Just what I needed £12 parking per day!! Dissapointing. This should be free for guests staying at the hotel!