Basecamp Hotel

We stayed for two nights when we were unable to get to Basecamp Explorer Isfjord. Easily the best hotel of the three we stayed in at Longyearbyen on this trip. I can't say enough about how capable, friendly and caring the staff are. They were extremely helpful when our trip ran into some problems. This is definitely the place to start your Svalbard adventure. Decor is impressively themed but don't worry, all the 21st century comforts are there. Excellent and abundant breakfast. Great location in the centre of town, airport bus stops a few metres away. Kroa restaurant can be reached without going outside and is well worth a visit.

Lovely cosy hotel really fun place to stay and good bathroom! Worth checking what beds there are in your room as our larger bed was too small for us both but we were happy to use the bottom of the bunk as well. Very good breakfasts and knowledgeable staff who were happy to give advice and share information. We have reviewed trips separately but they were really special. Tea and coffee in room would have been nice but reception staff were happy to make it any time. It isn’t cheap but it made our stay very special and I suspect we will be back!

Wonderful stay, great rooms, lovely atmosphere, brilliant team. Highly recommend. Thank you

The pandemic doomed our Wedding Anniversary travel to Svalbard and in fact we never made it. Though we had a “nonrefundable” reservation, we were unable to —reschedule—(they are not the same thing!!!) our plans we had travel insurance. We wanted no reimbursement. We just wanted to set a new date. Our Finnair flights plans changed several times, making our stop on Svalbard not possible. Our disappointment was great. Basecamp, which really does look amazing!!!, would not allow us to reschedule on our original booking. Basecamp offered to send a letter about our not staying in the hotel and so I forwarded that to the travel insurance, which was to no affect.. We were out a thousand dollars and felt there was no recourse in sight. I really only write positive reviews. This planning was just a victim of Covid and even though I was “vaccinated” (travel insurance), I still got sick (charged the full amount).

Just spend 5 lovely summer days. We have to come back again and will for sure chose Basecamp. Wonderful place, super service, super friendly and helpful staff, lovely accommodation. Thank you Evelina - always smiling receptionist and continuously prepared to help us finding the best experiences.

Great location for resturaunts and makes for easy pick-up for activities. Staff were very friendly and helped me book activities with local companies. Good breakfast options available including oat milk and fruit if you want to avoid animal products. Room was quirky and clean, with plenty of space if you have lots of luggage.

Amazing hotel with a lot of history. And a super friendly staff. Definitely going back!

Koselige rom og god frokost.

Unikt sted med fantastisk beliggenhet, vi kommer garantert tilbake og kommer til å bo på samme sted. Hele familien storkoste seg der.