Grand Velas Los Cabos Luxury All Inclusive

The property was beautiful and the staff were friendly and helpful. BUT, the hotel wrongfully overcharged us. We pre-paid our rooms through *******, and when we showed up at check-in, the hotel claimed that we owed an additional $864 because two of our children were over the age of 3. We were a party of 6. 2 adults and 4 children ages 17, 16, 13 and 11, all of which was entered with ******* at booking. When we disputed at check-in that we owed any additional money over what we pre-paid, they told us they were dropping the issue. Then we noticed on our final bill, that the hotel did not drop it, but wrongfully charged us the $864. ******* eventually refunded us the wrongfully charged amounts, but the hotel charging us under these circumstances was absolutely not appropriate. I WOULD NOT RECOMMEND STAYING AT THIS PROPERTY. WE WERE NOT TREATED ETHICALLY BY THE MONEY PEOPLE THERE. This is a shame as the staff at the resort were otherwise very friendly and helpful people.

If you want to have a beautiful relaxing experience and feel completely catered to the entire time, then book an all inclusive package at Grand Velas. All of the dining options are incredible, and a personal concierge assigned to you the moment you arrive. Turn-down service, and don’t even get me started about the spa. We booked an aromatherapy massage that was incredible. Trust us, you won’t be disappointed.

This hotel is the best all inclusive hotel you could imagine . The food is far in excess of normal all inclusive fare. If I could I would give it 6 stars

They were not vacuuming the room every day, the food quality at buffet low , they canceled a bunch of stuff like taco stand

Grand Velas was absolutely amazing! It’s no surprise the hotel is so highly-rated; everything from the food, to the staff, to the aesthetic of the property is absolutely amazing. My only complaint? I wish the mattresses were softer and more plush lol

This is our 2nd time to grand velas Cabo Service is excellent Our butler Laura was the best Joel and Carlos at Azul restaurant went above and beyond for us. Velas 10 restaurant never disappoints Food is superb Liquor choice top notch

Everything about this hotel is amazing. We went with our 2 boys and it was the best trip ever. Martha and everyone at the kids club took care of jack and Harry so much and it was the first time they asked and begged to go to kids club. Can’t wait to go back. Also Izzy at the pool service was outstanding. She even gave us a little present when we were leaving. 5 plus stars for us!!

Good dining options, however, most of the specialty restaurants require reservations that need to be made well in advance.

Amazing property with plenty of things to do. We had a great time and will definitely go back.