Hacienda Encantada Resort & Spa

Great food from the grill restaurant. Had buffet the other night with magic show, but the food was below standard.

If you like pressure Timeshare sales go!! We will never stay here again we had NO hot water the entire time we stayed terrible and the concierge kept telling us that they would fix it again and again but apparently talking with others that have timeshares there it’s a on going thing and we had a problem with our toilet flapper randomly squealing in the middle of the night they said they would come fix it while we were at the pool for the day well again in the middle of the night loud squealing we would have to lift the back of toilet lid and pull on flapper to stop this went on for 3 nights asked to change rooms we had ocean view but nothing available to change anywhere 😡 so finally we said we are staying in the room until maintenance comes with a new flapper to install and fix hot water we waited over 2 hours and finally he arrives and we said did you bring a new flapper? No is that what it is OMG!! Couldn’t do anything about hot water it was several buildings they said we felt blessed because other hotel guests had backups of random sewage. Just stay somewhere else enjoy your trip to Cabo we go about 4 times a year and love it !! Stay at Le Blanc excellent we also love the Marina area hotels and Hyatt Ziva.. You work to hard to waste your money the only thing nice about it was the ocean pool and food at pool area only !!

This was a beautiful resort with fantastic staff. The views are spectacular all around the property. Didn’t appreciate the “timeshare pitch” we received right after checking-in though.

we looked at going to Cabo. using ******* we marked 'all-inclusive'. most of placed had a small vip box, only the higher priced placed didn't. we selected Hacienda Encantada Resortfor the 'ail-inclusive option. when we got there we were told 'all-inclusive' was not part of the price. i guess it was bait and switch. after caliing for two hours to *******, it was said not an option. they did ask for a screen shot of it. we sent two over and still we were told it was not an option. the restaurants at the resort were expensive. this was not first time with issues with ******* trips. WE WILL NEVER USE OR RECOMMEND ******* AGAIN

Room was aged. Toilet.paper holder laying on the floor. Loud. Adjoining room kept trying to open the door. Pool was so dirty

We had a room in the Encanta building. Ground floor which we love. Room was comfortable but bathroom could use a little love :) The resort itself is wonderful! Fantastic restaurants and service, beautiful views and great pools. Perfect spot to watch sunrise and sunsets! Nice and well-equipped gym as well as a laundromat. A few tennis/pickleball courts, beach volleyball and putting greens. A shuttle goes to Cabo every couple of hours but you will need a car to go to San Jose. Will definitely be back.

The staff were incredible so kind and attentive, love the authentic Mexican food.

The rooms are cold there’s no hot water and room service stinks and they nickel dime you

Customer service was terrible. We were not given the room that was promised. They were not helpful and friendly at the checking point. Service in the restaurants was slow and specially when you called down to get something send to your room it took multiple calls. We waited 4 1/2 hrs. to be able to get in our room at one point because the door indicador was red and the key would not work. The golf cart guys and the housekeepers were the nicest. The elevator stopped working and by the time we left had to carry the bags down 3 floors. Had a hard time making a dinner reservation. By the time we got one they would tell us they would try to squeeze us in but when we got to the restaurant there was no one there. “Squeeze us in” that was BS. The hotel was nice but unfortunately the staff was not.