Holiday Inn Express & Suites Lubbock South

We were put in a room infested with bed bugs. Front desk employee was zero help and the GM was unprofessional and rude. Overall cleanliness of hotel was poor as well.

Overall it was a good experience but someone had tracked in lots of mud and there were clumps of it everywhere in the hallway. Saw it the night we checked in and it was still there in the AM. Breakfast was good with lots of variety.

Really decent, nice clean place. Great indoor pool area with hot tub. The suites were very underwhelming for the price. Beds were hard and uncomfortable and our bathroom garbage was full of trash when we entered our room from previous guest. They have a breakfast buffet which is great for families but whoever decided to fill the omelets with easy cheese, my goodness, no.

The night clerk was rude, unprofessional and appeared annoyed. I called ahead to let the staff know we would arrive late due to the heavy rain. The reservation indicated 2 guests but she only gave 1 room key.

Pleasant one night stay. Close to the interstate but quiet. King room was very spacious with a sofa area. Comfortable mattress and pillows. Old stained towels. Above average continental breakfast with lots of choices. Will stay there again when passing through town.

Coming from Northern New Mexico, Google Maps directed us through an old section of town, but that was to get us to Hwy 27. Once there, it was very nice. The room as good and the staff were friendly. The microwave in our room was missing a front 'foot' & so was crooked, but it worked fine. Otherwise, pretty much all was very good. We also were able to access our email and print some travel docs, in the hotel's business center. The entire facility was very clean and modern. The beds were very nice and the sheets and bedspreads felt new and first class.

Not so amazing stay and well below IHG standards. I booked the room based on the IHG brand and was quite disappointed. Upon arrival (1630hrs 08/17) I found the lobby furniture pushed up against the check-in counter while the carpets were being cleaned. Why not do this overnight and/or why not move the furniture to an area away from the check-in counter? The front desk clerk was less than excited to help me and could not have left me feeling more like I was interrupting her day. I received my room assignment and found the carpet cleaners on this floor. As I entered the room and transitioned from the damp carpet to the tile inside the room, I slipped and dang near busted my tail on the floor. The room was without a phone which meant having to walk downstairs to the front desk for any needed assistance, and the room was without any USB ports to recharge electronic devices if a guest were to forget a charging block. On a positive note, the desk clerk the following morning was terrific, the housekeepers were pleasant when passing in the hallways, and the breakfast bar attendant was equally friendly.

Our room had holes in the walls. The paint on the walls were chipped off were chairs scrape off. The room service forgot to leave us wash towels...

Excellent place to stay. Friendly people and great service. Handicap room is so big and very nice.