Residence Inn Lubbock Southwest

The staff was outstanding. We're running late having issues and they were there to help.

So… when we arrived the clerk told me the hotel was oversold and they had no place for us. They offered to move us to another hotel in a double queen… we had a king suite reserved and that wouldn’t have accommodated us. This totally ruined our plans to get ready for the show we were in town for. No manager to talk to - going until Monday, even though they had an over-full hotel all weekend. Won’t stay at Marriott again. Should have stuck with Hilton.

Hotel was ok but shower and bathroom could have been cleaned better in corners and along floor edges. Orange juice was like pale yellow water.

Very accommodating- quiet rooms- breakfast was good- great coffee

I have stayed here several times and this hotel is always clean and comfortable. Nice area and great location.

We’ve stayed here many times. It’s a really nice place to stay. However, when checking in on 8/12 around 4pm, there was no one attending the desk. Stood there a bit and a young lady with multiple piercings in her face walked up, no smile, asked if we were checking in. Yes. I got out license and credit card. She asked me to turn the card over so she could make sure the number matched what was in the system. It did. She gave me 2 keys and said the room was just around the corner to the left. It was turn left, walk all the way down the hall, turn left and go all the way down that hall. No big deal, just not exactly accurate. Had son with me, no sheets for sofa bed. No big deal, went back to ask for some. Walked up and said I’m back and asked for sheets. She did not look at me nor look up, said you need sheets? Turns around and goes to a bin and gets a set, doesn’t say a word to me and I had been talking to her when she did turn around to get the sheets. I just felt it was unusually bad customer service for check in. We will stay there again anyway, it’s a nice hotel. Maybe she had a bad day. It was just not the normal, really good and friendly greeting. More like I was bothering her.

Clean. Nice staff. One of cleaning staff didn't close my hotel room door after halfway cleaning/restocking the room. I was scared to walk in and slept with a knife by my bedside in case someone had entered my room. Elevator was shaky and sounded too unsafe to be in use.

This was hands down my families best hotel experience thus far. Our room was cleaner than any hotel we’ve been to. The kitchenette in the kitchen came stocked with dishes and utensils which made staying in our room even more enjoyable. We didn’t have to purchase anything extra because our room came stocked with towels, AND a bedding set for the pull out sofa. We will 100% be staying here again!

There was multiple hairs on the bathroom floor. Cabinet door under the kitchen sink was off the hinges. We have stayed at this location many times. Seem to be going down hill. Cigarette butts on the yard in many places. Pool was temporarily closed for reasons unknown