Best Western Grand Hotel Guinigi: отзывы

Отремонтированный семейный номер, состоящий из двух отдельных комнат. Отличный выбор для поездки с двумя дочерьми. Просторная парковка и дружелюбный персонал.

Отель находится у моря, номера у моря относительно небольшие, но вид хороший. В 100 метрах есть ресторан «Пекин», кроме того, ресторан моего друга (amici imei) дорогой и не вкусный, поэтому не рекомендую. Отель предоставляет парковочные места по цене 16 евро за ночь. Он расположен на общественной парковке напротив отеля, что очень удобно.

Цена разумная, а завтрак средний. Немного далековато от центра Лукки. Семейный номер на 2 этаже немного шумный, так как дверь выходит к лифту.

Good forntge value

Great value for money, very clean and good facilities. Staff are helpful and efficient too.

Un buon hotel con buoni prezzi Alcune lacune nel servizio in sala colazione.

Ben servito, accogliente e pulito

Hotel situato a pochi minuti dalle mura della città, struttura nuova e molto pulita. Le camere sono ottime ed il personale molto gentile ed attento.

還行，在當地性價比高

Отель расположен на выезде из города Лукка. Имеет свою очень большую парковку, небольшой тренажёрный зал. Завтрак при отеле мне понравился - предоставляется посетителям в виде буфета. Номер удобный, но мебель далеко не новая, что и понятно - отель построен "не вчера" :) Подходит для путешественников на автомобиле.

Clean, spacious rooms. Nice lobby and bar area. Included breakfast with many choices from freshly scrambled eggs to cereals, yogurt, meats, cheeses and sweets and breads. Location was great for our tour group who traveled to Venice, Verona and Lucca but literally there is nothing within walking distance.

Arrived to learn we had an upgrade to an apartment which was great but the happy times ended there. Went to dinner at 7:30 to be told it was full and we had to book. Not one person in reception told us we needed to book. Eventually got to the restaurant at 8:15 and got served two very average pastas at 9:40, a one hour 25 minute wait. Next day after a return from the old city of Lucca at 1pm we went to reception to book a table for two for dinner that night. No the restaurant is full. It was raining and the day before reception told us there was a pizza restaurant 15 minutes away, not ideal. We went to our room and came back to the bar a couple of hours later where we had a big discussion with the restaurant manager, who tried to justify the situation. We explained that as a couple who paid good money to stay they had an expectation to provide us with dinner if we wanted to eat there. He then told us about another restaurant five minutes away that none of the reception staff mentioned, which was welcomed. He then bought us a drink as a peace maker which was gratefully accepted, we then went to the restaurant nearby and had a great night. With the exception of the restaurant manager and one of the reception staff who tried hard to help, we found all the others including restaurant staff unhelpful, dismissive and at times terse. They only seem interested in dealing with the large tour groups and not couples. During this current trip we stayed at Best Western Dead Sea Jordan and it was incredible, I would never stay again or recommend to friends and family to stay at Best Western Lucca.

My wife and I are currently staying at this hotel for 4 nights. Although we were aware that the hotel is some distance out of Lucca, the reality of how far hit home when we arrived 😩 It is around a 40 minute walk into Lucca which neither of us can manage due to mobility problems. Sure, there are 2 buses an hour into town but these stop running at 8.00pm. Taxis are apparently few and far between in Lucca, we managed to get one back to the hotel at around 9.30/10.00pm last night - more through luck than judgement and it cost €20 one way making this an extremely expensive location for a Lucca holiday, unless you have a car. The hotel looks very fancy from the outside and the ground floor/reception area is lovely but the rooms are very basic and utilitarian with no home comforts at all. They make a Premier Inn look luxurious by comparison. We very quickly realised that this hotel is geared up for the business travellers or coach parties. not casual tourist like ourselves. The staff are OK, not overly friendly and finding someone who could speak English was a bit hard at times. Restaurant menu limited and expensive. Would not stay here again or recommend.

We stayed here for three nights as part of a Riviera Travel holiday. On first impression it's a lovely hotel, reception area is light, bright and modern. The rooms however are quite basic and the air conditioning is only turned on by request, and you have to do this each day! Not great when it's 28 degrees plus every day. The staff on reception were very friendly and helpful, as were the staff in the restaurant. The food was so so, a reflection of the fact we were a tour group I suppose. The main gripe was the location of this hotel, and the lack of facilities. We arrived at 11.30am, our rooms were ready which was a positive start, but the bar didn't open until 5pm and there was no food available until the evening meal. There wasn't a pool or any decent area to while away the time, apart from seats at the front looking out onto the main road. It was a good half hour walk into Lucca itself, with few local facilities around. I think more facilities should be available in the hotel.