Southcrest Manor Hotel, BW Signature Collection

It's a shame, I have stayed in the hotel for 6 times through 2023. But each time I stayed, i questioned the service and cleaned rooms over the stays. It's at the top end for price, for no service for food at the advertised restaurant in the hotel, no buffet breakfast, as you have to order from the menu, for additional cost, and to top it they tried to ask me extra money for the parking! In their secluded car park, which is on the premises, I argued my case and was waiver to pay. I am a paying guest in an empty hotel. They must be losing customers. It's supposed to be a wedding venue, god knows how. I will be now booking elsewhere after this stay.

Like staying at South Crest, I always stay 2 nights while I'm on my business trip, lovely staff and welcoming, clean and good food.

莊園一般的酒店，歷史悠久，除了熱水有點慢，其他很出色

The hotel amd grounds are nice, unfortunate the executive room i booked was poor. Its a little run down, the hot water took nearly 10 mins to heat up and the water pressure in the shower was dreadful. More leaked out of the hose than the head. The bar service took an age, they ran out of Guiness, the Worthingtons was flat. When they serviced the room there was no milk or coffee left, when i went to reception i was told they had run out? I mean it's a week before Xmas don't you think you should have stock?

Worst hotel I’ve probably stayed at ever, the room was moldy and damp, not very clean with coffee rings on the table, the whole hotel smells like an old pub, the shower pressure was horrible, would definitely avoid.

Had to pay a £5 parking fee which I wasn't aware of. If it had been communicated I hadn't picked up on it. This I felt was just a bit annoying.

For the price this hotel was fine. But everything was a little dated. The room was freezing on arrival but soon remedied by turning the radiator on - perhaps leave this on low at least. The water situation for the shower wasn’t great and there was a sign saying it was due to the age of the building etc. but I’m not convinced. The food in the restaurant was very good and we also saw people eating huge portions in the bar too.

From the moment we arrived we received a warm and friendly welcome. We did the pre-checkin so had the key immediately and went to the room. It was a standard room, not big but sufficient in size. Good facilities in the room, tea/coffee making, biscuits too. There was a hairdryer, an iron and ironing board in the room too. Bathroom had small amount of soaps to use. I used the small gym on site too which was quite nice with all the essential equipment and items free for residents to use 24/7. The self serve buffet breakfast was very nice. Bread, pastries,cold meats, cereals, cooked food and juices. All very nice. Soya milk was made available on request. Some really small points - lightning in the room (132) could be a little better especially around the wardrobe, and I didn't consider the bed to be super luxurious. It wasn't terrible but maybe time for a replacement. And, perhaps have soya milk readily available to all at breakfast. The most positive point was the service, all the staff we met were really friendly and made our stay at the Southcrest a really nice one.

Beautiful hotel. Pleasant staff but sometimes understaffed and need leading on being proactive to solve issues. Nice for a romantic break lovely breakfast fantastic value.