Holiday Inn Express London - Luton Airport: отзывы

Подбирала специально близко к аэропорту в пеший доступности , чистый , уютный отель. До центра два часа на общественном транспорте ( Но сам отель хороший.

Stayed here before, cant fault it.

IT very nice! very convenient transport position. the rooms have everything you need. breakfast is typical, there are dishes for children and special needs

Nice staff

到的比較晚，第二天是4點半起來吃早飯退房。整體感覺還是不錯的，除了前台響應的比較慢，但是服務態度很好，早餐體驗也不錯。房間乾淨整潔安靜。

Close to the airport Really good place

位置非常方便，再也不用起早貪黑趕飛機了

Ok for a one night in a hurry

酒店早餐特別棒👍🏻

We arrived very late in the night because of the storm, but the staff was very helpful in accommodating our request for a room change.

Dobry na jedną noc. Blisko lotniska. Śniadanie poprawne. Klimatyzacja słabo dziala. Dość zimno w styczniu było.

Upon arrival at your hotel, my family and I, consisting of two adults, two children, and an infant, encountered a distressing situation orchestrated by Alex during the check-in process. Despite my prior booking for a room accommodating four individuals, Alex adamantly refused to allow us to check in, citing an issue with the number of guests. Despite explaining the situation and expressing my willingness to pay for any necessary upgrades or additional accommodations, Alex displayed a complete lack of empathy and understanding. Our ordeal continued for over an hour, with Alex continuously obstructing our attempts to resolve the situation amicably. Instead of providing suitable solutions or demonstrating professionalism, she resorted to hostile behavior, including shouting and physically blocking our access to the room. This culminated in her outrageous demand for one of the adults to vacate the premises immediately, leaving my family stranded and vulnerable in the middle of the night. The treatment we endured at the hands of Alex was not only unacceptable but also deeply distressing. Her behavior exhibited a complete disregard for customer service standards and basic human decency. What is even more concerning is the possibility that her actions were motivated by discriminatory attitudes towards our visible Muslim identity. The insinuation that our religion or ethnicity played a role in her treatment of us is deeply troubling and cannot be ignored. As the head of my household, I was left with no choice but to seek alternative accommodations in the freezing cold of the night, exposing my family to unnecessary discomfort and distress. This experience has left us feeling deeply traumatized and shaken, tarnishing what was supposed to be a pleasant stay at your establishment. I implore you to take immediate and decisive action regarding this matter. It is imperative that you investigate this incident thoroughly and hold Alex accountable for her reprehensible conduct. Furthermore, I urge you to implement measures to ensure that such incidents do not occur in the future and that all staff members undergo comprehensive training on diversity, inclusion, and customer service.

Location is very good near to airport by walk

房間超級大，很適合飛機到太晚在裏面住宿，非常好的入住體驗