Steigenberger Achti Resort Luxor: отзывы

Ответ от объекта размещения: Dear Valued Guest,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the stunning Nile view from your room and that everything during your stay met your expectations. It’s great to know that you had such a positive experience with us.We look forward to welcoming you back for another memorable stay in the future!

Ответ от объекта размещения: Dear Valued Guest,Thank you for your kind feedback! We are so glad to hear that you enjoyed our beautiful grounds, stunning Nile views, and the friendly service provided by our staff. Your satisfaction is our top priority, and we hope to welcome you back for another wonderful stay.

Ответ от объекта размещения: Dear Kharina,Thank you for sharing your feedback with us. We're glad you found the hotel itself to be nice, and we appreciate your kind comments about the rooms. We're truly sorry to hear that your experience with the food and service didn't fully meet your expectations. We will take your comments about the food options and tipping culture seriously and look into improving both aspects to ensure a better experience for our future guests.We also apologize if you felt uncomfortable with the service provided by our staff. It's important to us that all our guests feel welcomed and appreciated without any pressure. Your feedback will be shared with the team to ensure improvements in service and to avoid any awkwardness in the future.Thank you again for your constructive feedback, and we hope you’ll consider staying with us again. We would love to provide you with a more seamless and enjoyable experience next time.

Ответ от объекта размещения: Dear valued guest,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the beautiful view, spacious rooms, and delicious dining options at our hotel. It’s great to know that you found our staff to be warm and polite, and that you appreciated the value we provide.We are also delighted that you enjoyed the proximity to the Luxor Temple – it’s a key highlight of our location. Your recommendation means a lot to us, and we truly look forward to welcoming you back on your next visit.

Ответ от объекта размещения: Dear Mothais,Thank you for sharing your feedback with us. We’re pleased to hear that you enjoyed the beautiful views of the Nile River and the morning hot air balloons. We aim to provide our guests with an unforgettable experience, and it’s great to know you appreciated these aspects of your stay.We do apologize for any inconvenience regarding the airport transfer. Typically, we offer airport transfer services for our guests, and we regret that we were unable to accommodate your request at that time. We will look into our communication processes to ensure that all transfer arrangements are clearly communicated in the future.Regarding the cost of beer, we always strive to provide value for our guests, and we appreciate your feedback as it helps us continuously improve.We hope to welcome you back in the future and provide you with a more seamless experience. Thank you again for your review.

Ответ от объекта размещения: Dear valued guest,Warm greetings from Steigenberger Resort AchtiThank you so much for your wonderful feedback! We are thrilled to hear that everything during your stay was perfect, and we truly appreciate your kind words about Jasmine and the rest of our reception team. We're also glad that Issy enjoyed the cake – it was our pleasure to make her day extra special.We’re happy that you found the facilities and staff to be excellent, and we will be sure to share your compliments with the entire team. It’s guests like you that make our work so rewarding.We look forward to welcoming you back in the future for another memorable stay!Thanks and Kind Regards

Ответ от объекта размещения: Dear Valued Guest,Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the hotel facilities and the breakfast during your stay. However, we sincerely apologize for the negative experience you had during your checkout.Please know that the behavior you described is absolutely not acceptable, and it certainly does not reflect the high standards of service we aim to provide. Our staff is trained to treat every guest with respect and attention, and we deeply regret that this was not the case during your interaction with Steve. We will be addressing this issue directly with the concerned staff member to ensure this does not happen again.Your feedback is extremely valuable to us, and we understand how this incident impacted your overall impression of the hotel. We hope this unfortunate experience will not overshadow your overall stay, and we are committed to providing a better experience should you choose to stay with us again.Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in our service.

Ответ от объекта размещения: Dear Chewy K,Warm greetings from Steigenberger Resort AchtiThank you for your wonderful feedback! We are thrilled to hear that you enjoyed our peaceful location, spacious rooms, and the lovely balcony with Nile views. It’s great to know that you felt you received good value for your stay.We truly appreciate your recommendation and hope to welcome you back for another memorable visit soon!Thanks and Kind Regards

Ответ от объекта размещения: Dear valued guest,Warm greetings from Steigenberger Resort AchtiThank you for your feedback! We’re glad to hear that your stay met your expectations and that you enjoyed the breakfast spread. We also appreciate your comment about the bar pricing, and we’ll take that into consideration for future improvements. We hope to welcome you back soon and provide an even better experience.Thanks and Kind Regards