Hotel Madrid Alameda Aeropuerto, Affiliated by Meliá: отзывы

Ответ от объекта размещения: Dear Ms Ortega Soprano,Thank you for taking the time to leave a review.We are glad to hear that you appreciated our location near the airport and the availability of our shuttle service. However, we regret to learn about the issues you encountered during your stay. Our rooms are designed with practicality in mind, and we understand that the furniture and carpet may not meet everyone's preferences. We are continuously working on improvements to ensure a comfortable stay for all our guests.Regarding the air conditioning, we provide either air conditioning or heating depending on the season, as mentioned in our hotel information. We apologize for any inconvenience this may have caused. We also want to clarify that our breakfast price is consistent, and we are sorry for any miscommunication that may have occurred. As for the minibar, it is stocked with non-alcoholic drinks, and we apologize for the confusion regarding the water pricing. We will address these concerns with our team to ensure better communication in the future.We understand the importance of providing a crib for families with young children and apologize for any inconvenience this may have caused. Our hotel offers family rooms with details for children, and we encourage guests to request these amenities when booking. Lastly, our airport shuttle service is subject to availability, and we recommend reserving a spot in advance to guarantee a seat.We look forward to welcoming you back in the future. Best wishes,María Fdez. de Valderrama, Voice of Customer Coordinator

Ответ от объекта размещения: Dear Guest,Thank you for taking the time to review your recent stay.We are delighted to hear that you found our quality-price relationship to be excellent and that our hotel was suitable for your short stay in Madrid. It's great to know that you appreciated the efficiency of our shuttle bus service to and from the airport. We strive to provide our guests with convenient and comfortable accommodations, and your positive feedback is truly appreciated.We hope to see you again in the future.Kind regards,María Fdez. de Valderrama, Voice of Customer Coordinator

Ответ от объекта размещения: Dear Guest,We would like to thank you for this positive review.We're delighted to hear that you had a really good time during your stay. Our team takes pride in offering a convenient location near Madrid's airport and the IFEMA trade fair, ensuring a restful stopover for our guests. We're also glad you appreciated the early complimentary coffee service, which is part of our commitment to accommodate the needs of our early risers.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

Ответ от объекта размещения: 尊敬的賓客，您好！ 感謝您選擇我們的酒店，非常榮幸能為您服務！我們很高興您對房間和浴室的寬敞度感到滿意，這正是我們為了確保客人舒適而特別設計的。確實，我們酒店的便捷機場接駁車服務，從凌晨3:30開始提供免費咖啡，確保了即使在清晨早班飛機前也能為旅客提供便利。我們理解，與其他選擇相比，可能存在成本上的考量，但我們始終致力於提供物超所值的服務和體驗。我們將懷揣着您的這份信任，不斷進步並時刻準備着給您帶來更加完美的服務，期待您的再次光臨！Laura López, Voice of Customer Coordinator

Ответ от объекта размещения: 尊敬的賓客，您好！非常感謝您對我們酒店的支持與信任！我們很高興您喜歡我們寬敞明亮的客房和衞生狀況。早餐自助餐的種類豐富也是我們酒店的特色之一。我們的酒店為前往機場的客人提供免費巴士服務，以方便您的出行。關於退房時間，我們通常要求客人在中午12點前辦理退房，這是為了確保我們有足夠的時間為下一位客人準備房間，但我們也為特定房型提供了延遲退房的選項。再次感謝您的支持與厚愛，我們真誠期待您的再次光臨，祝您開心度過每一天！Laura López, Voice of Customer Coordinator

Ответ от объекта размещения: 親愛的賓客，您好！非常感謝您選擇入住我的酒店並作出詳細的反饋！能夠為您提供靠近機場的便利住宿，我們感到榮幸。我們的免費機場班車服務確實是為了方便客人出行。遺憾您因遲到而錯過班車，對此我們深表歉意。關於您提到的出租車費用，此情況並不常見，我們會關注此事，以確保所有客人都能享受到滿意的服務體驗。真誠期待您的再次光臨！祝您天天好心情！Laura López, Voice of Customer Coordinator

Ответ от объекта размещения: Estimado Sr. Islas,Gracias por tomarse el tiempo de compartir su experiencia con nosotros en esta plataforma.Nos complace saber que encontró nuestro servicio de traslado al aeropuerto eficiente, ya que nos esforzamos por ofrecer comodidad y conveniencia a nuestros huéspedes, con traslados gratuitos y programados desde y hacia el aeropuerto. Lamentamos que la experiencia con el manejo de equipaje no haya cumplido con sus expectativas. Aunque proporcionamos carritos para facilitar el transporte del mismo, tomamos nota de su preferencia por una asistencia más personalizada. En cuanto al cuarto de baño, apreciamos sus comentarios y queremos asegurarle que la satisfacción de nuestros huéspedes es nuestra máxima prioridad. Su observación sobre la puerta de la bañera será revisada por nuestro equipo de mantenimiento para evitar cualquier inconveniente futuro.Será un placer recibirle de nuevo muy pronto en su próxima visita.Un cordial saludo,María Fdez. de ValderramaVoice of Customer Coordinator

Ответ от объекта размещения: 您好，非常感謝您對我們酒店的好評！我們很高興聽到您對房間的乾淨整潔表示滿意。我們的團隊非常重視客房的清潔和舒適度，以確保為每位賓客提供愉快的入住體驗！再次感謝您的好評，我們期待您的再次光臨，祝您生活愉快！María Fdez. de Valderrama, Voice of Customer Coordinator