Relais & Châteaux Hotel Orfila

It was a lovely experience. You will like it if you like small luxury hotels.

真的是毀了我的情人節行程 我從來不寫點評 天生懶人 來之前我做了攻略 説是古堡酒店 價格3000左右 默認為不會太差了 結果到了跟災難一樣 我們定的是行政房有景觀的那種 把我們分配到五樓（最高層）樓頂 我和我老公一進去就要求換房間（一股嚴重的狐臭味道 實在受不了）服務員説衹有二間這樣房型 飛了15小時 也確實無力反抗了 就住下了 我在吐槽一下具體內容 床是絕對不行的 二個軟度不一致的床拼接在一起的 我們睡了二天加上長途飛機身體是劇痛的 水衹有一瓶 每天 因為這個酒店討厭馬德里 也討厭攜程 我和攜程反應了這個情況 攜程回覆已經住的所以沒有辦法 （我個人認為這種管理方式是無比落後和不負責任 也值得管理者深思的 如果所有的邏輯是因為已經消費了 無計可施 那麼貴平台不是偏向的信任騙取媽）

預訂3人間，實際給的是雙人間，現場協商表示三人間跟雙人間是一樣規格，但是房間非常小且無第三張床，協商退1人款項，攜程也遲遲不回覆，一直拖着直到退房。攜程與酒店都給差評且不會再預訂，未來衹會選擇**。

We loved this property so much. Quiet but near to everything...dining, shopping, nearby metro station. Hotel staff made us feel at home, the rooms were large, the neighborhood was nice and safe. The breakfast each morning was an added plus.

An excellent hotel, with excellent staff. I do however think that the change of toiletries has not been positive

The staff was superb. The room was beautiful and comfortable and very well-appointed.

Charming boutique hotel with a great restaurant, staff and service. They included 6 days breakfast because the room wasn’t ready on time. I would stay here again and genuinely give them two thumbs up.

Service was outstanding everybody was very friendly. Bruce is really amazing. We will definitely be back.

Bruce and team did an amazing job of welcoming us and providing us with early access to our room. We had taken a red eye flight prior to arrival and his accommodation made a huge difference in our first day experience. Overall accommodations were very nice, comfortable and the location is perfect.