Canopy by Hilton Madrid Castellana

The hotel is well located near the massive underground metro complex of Dos Ministerios, which is where the good news ends. The hotel suggests a boutique individualised experience, but in reality it’s just a makeover with a global blandness underlying it. Breakfast was only adequate for a hotel with the pretension of charging this tariff. The staff were arrogant and unhelpful on a range of issues which required a different, more individualised approach. “Computer says No” responses tend to derive from cultures that are monolithic and resistant. There are many good hotels in Madrid. This has yet to earn its place amongst them. It has a touch of the “Abercrombie&F” brand culture about it. Purposely exuding “too cool” like a dismissive white privileged preppie.

Excellent hotel with 10/10 facilities, short walk to the metro and train station. Enjoyed the gym and the lovely big rooms. - great shower and very clean. Would Definitley return next time I’m in Madrid, takes less than 20 to get into town. Lovely staff at the bar and cheap beer.

The facilities are very nice with comfortable beds and pillows. Clean and neat. Breakfast is basic and ok but not changed a single thing for all the 3 nights we stayed.

Location far from the main shopping area but good thing that it is near to the Stadium and nearby got metro around. Easy to travel around.

Clean and neat hotel, but with few services. There’s no glass door at the bathroom On the other hand, no complementary water at the room. There is one bottle, and the customer has to fill it out by itself. There is Nespresso coffee machine

I LOVE this hotel! The decoration is very fashion and location is good, can walk to a big shopping mall in 10 mins.

Convenient location with many shopping and food options available.

這輩子體驗過最差酒店 1.下午剛剛check-in，正在睡覺，突然有個男的來敲門，還沒反應過來就進來。 2.給了一個三樓的電梯房，交涉希望換一個過後，給了個2樓的電梯房。更離譜的是房間每過半個小時就斷電。 3.申請退款後，經理一直故意噁心人説沒收到。不退房，説是給升房，結果給了一個高層樓一模一樣的房型。表面上對你客氣，其實行為非常刻薄。 4.經理假裝説沒收到退款申請，讓我們在客房等等，期間專門又讓一位女服務員來故意來騷擾我們，敲我們兩個房間的門，開門就對你説不需要客房服務對吧 5.從經理到前台態度及其差，最後一直不給退房退款。我們也不想住了，錢也不想退了。結果check-out全程一句話不説，甚至沒有一絲一毫道歉的意思。 6.入住全程沒有任何服務，行李也沒有幫拿，甚至寄存了過後還讓我們自己去找了然後拿上樓。 7.換了凱悦，服務正常多了。希爾頓canopy再也不會住了

真的非常喜歡，首先位置很好，公共交通也方便，周圍購物，吃飯都非常方便，英國公司步行即到。酒店裡乾淨新潮，紅色系很亮眼。前台人員彬彬有禮，辦理速度很快，電梯需要刷卡，房間夠大，床品舒服，衞生間空間很大，乾淨整潔，淋浴水壓也很夠，吹風機，熨斗都有。十層健身房游泳池，要刷卡進去，游泳池服務人員很熱情。在酒店進門右側餐廳吃了一次晚餐，很好吃，餐廳服務也很好，價格跟我們餐廳差別不大。很好的體驗，這兩晚睡的非常舒服。