Hotel Botanico San Lazzaro

This is definitely NOT a 5 star resort. Maybe in the past, but the property grounds are not really kept up with very well and the room was pretty dirty. We arrived to find clumps of hair all over our floors, like they mopped but didn't vacuum first. The shower was gross and moldy, which I assume is why they provide flip flops. Shower was also VERY small and it was hard to even move my arms to wash. They charge extra for everything, and only provide one complimentary bottle of water for the first day of your stay. They have ant problems so you will find traps everywhere and a few in your bed. Wanted to get a drink at the pool but no one was to be found. We walked down all the stairs instead of taking the cable car to go get dinner to find that the gate was closed and locked and we couldn't get out. They do have parking, but its a very small section next to the check in desk so you will not really have access to your car. We ended up taking the bus around. The only saving grace for this place was the views of the coast. We had lounge chairs on a terrace outside of our room that we spent most of our time in because theres no where to really sit in the room. There was also a beach club close to the hotel where we got access to chairs and towels from the hotel. Cheaper than Positano, but at what cost?

This hotel was excellent. The staff and management were GREAT. They helped with everything. It is clean, beautiful and the food is awesome! The owners really know what they are doing !!!

You would be hard pressed to find a more beautiful view or charming ambiance. It was perfect for our family as the room had a loft with twin beds for the boys. The only issue I would take, and this seems to be a European standard, is that the beaches and pools close as early as 6:30. The breakfast was included and a very nice spread. The service was outstanding. I highly recommend this hotel.

Do not go to this hotel , I've never written a negative review but am compelled to warn other travellers. We were told only a suite was available and given a higher rate as it turned out than was the price and most of the hotel was empty. The manager refused to acknowledge this and we had only an outside shower, the inside one was not working, clocked with dirt and insects. The room was never cleaned, rubbish piling up, the towels were not replenished and they charged us for free bottled water. The meal we had was totally inedible and even though it was sent back we were still charged. The air con and Tv didn't work.The manager offered to refund for the meal but after numerous email requests still hasn't bothered to after 2 months. I felt sorry for the staff who had to field complaints from numerous unhappy quests, the manager would just repeat and say he met us on arrival as if that somehow made up for his refusal to accept the difficulties we had. Numerous steps to try and get air conditioning or room cleaned, the joy of our trip was ****** away.

How they can say they are a 5* hotel is disturbing! I wouldn’t even push a 3* hotel! (Only a handful of photos as we have so many more) We have just come back from staying here for 5nights for our honeymoon and it was AWFUL!! To start with if you aren’t that fit you are going to struggle because the only way to get up to the hotel is by a cliff side list then you need to climb about 50+ steps to reach it. It’s extremely dated, parts of the hotel are derelict and very dirty! No one shows you around, staff hardly speak English and we complained every day we were there. When we went to the room when we arrived moths flew out from the kitchens, there were bugs in the shower & even squashed bugs on the wall! The aircon did not work at all in our room & everytime we went to reception to complain they just tapped away on their computer then said it was fixed, when it wasn’t! We had live wires exposed on lights, room phones not working & wires exposed, the cleaner would only come in the room to change towels & make the bed…nothing else! Plus twice after cleaning she took the electricity key out of our room! We got the fright of our lives 3 times in the morning between 5am and 6.15am when the full bedroom lights turned on and the aircon control panel flashed (the only way of turning the main lights was by the room door which we were both asleep & obviously petrified! My husband said there must be water in the system & a huge problem. We stayed bed & breakfast and were gobsmacked that when we went to breakfast on the first morning that it was minimal/super basic and if you even wanted anything like an omelette or eggs etc you had to pay an additional 12-15 euros and they don’t even have toast! Be prepared to pay 15 euros for a Coca Cola and 15 euros for a beer and avoid the tasting menu restaurant as that’s 400+ euros (a guest told us that). Service is shocking, we also had cold coffee services one morning, gone off milk on my cereal that I was nearly sick. No drinks serviced at the pool I had to climb the stairs to the main hotel to find them chatting. when we checked out today they stated we never complained & that they would have moved us to another room if they had known but in fact we even left our keys with that lady on Tuesday when we had enough to go to our room & fix the problem! Honeymoon ruined!!!

The boutique hotel sits high on the cliff, with wonderful views. The furniture suits the pretty building. This hotel is not suitable for any mobility issues. It is part serviced by a private funicular, but there is still nearly 100 stone steps to access the hotel. Our room didn't have a shower. So it was very difficult washing hair etc,as only had a hand held hose attached to the tap. This reminded me of the 70's. When we checked out reception said had we asked for a shower!! Only a few rooms occupied, so why didn't they ask us on arrival! Our room was small, but very clean and serviced twice a day. Breakfast was a buffet, but not offered any fresh cooked food. Boiled eggs very cold! Restaurant staff pleasant. Hotel has a cacti garden. Open to the public.