Oakwood Makati Avenue

I recently celebrated my birthday at Oakwood Makati Avenue and wanted to share my experience. Communication: Before my stay, I found it challenging to get a timely response from the hotel. I had to send several emails before receiving a reply. Check-in: The check-in process was smooth. The receptionist was very helpful and even offered us a tour of a showroom before we chose our suite, which was a nice touch. The Suite: Our suite was spacious and elegant. However, I noticed a few areas for improvement: the handheld shower was difficult to operate, especially for older guests, and the bidet wasn’t functioning properly. Additionally, the TV channels were mostly limited to news and local shows. View: We loved the view from our suite facing Century Mall, where we enjoyed beautiful sunsets from the balcony. Breakfast: The breakfast buffet had a limited selection. I missed having croissants or danishes. They offered a free slice of cake, but you needed to like their Facebook page and leave a five-star review on Google for that. Spa Experience: The staff at the Onsen Spa were excellent, and I appreciated the free coffee and juice available in the lounge. Gym and Pool: The gym was small and had some older equipment. However, the pool area was fantastic, especially the glass pool. Unfortunately, the bar by the pool lacked a lively atmosphere, with limited music and menu options. It was surprising that they didn’t offer smoothies or refreshing drinks. Facilities: It’s worth noting that Oakwood and I’m Hotel share some facilities, which adds variety to the experience. Overall, I had a lovely birthday stay, and with a few improvements, this hotel could really stand out!

Spa was mediocre. They need to improve on customer experience. Massage room too cold and no way to adjust temperature. No heated bed. Had to ask for more towels to keep me warm. Didn’t smell like a spa. Little musty. Therapist was good though. The rooms are well appointed and very spacious. Complete with kitchen in a 2BR Suite. Bathtub too high for short people and may cause accidents. There’s a washer dryer combo that technically only washed clothes and kept clothes damp. The dryer was not efficient and we checked out with still damp clothes. 3 associates came to the room and tried to solve the problem. Their suggestion was to wash the clothes again so it will trigger the dry cycle. Never worked. Waste of time and energy. Dryer should dry clothes. Period. Breakfast selection was good. Saw a little cockroach walk around the sushi area. 😲 The area can get so much traffic. Kalayaan Ave can get crazy busy. Give enough time and clear directions for your Grab diver if you want to make your appointments on time. OVERALL GOOD VALUE FOR MONEY!

Good location & nice swimming pool that is shared with I’M Hotel in the same building. Spacious & Comfortable room too.

Room is big, can enjoy free sauna and onsen, easy access to restaurants

시설은 좋음 헬스장.수영장.사우나.조식까진 깔끔 단 직원이 다른호텔에 비해 엄청 친절하단 느낌은 못받음. 교통이 복잡한곳에 있어 금요일밤에 도착하신분들은 비추 오늘길엄청막힘 공항에서부터 한시간넘게걸림 호텔길은.늘.좁고 막히는 구역이므로 시간이 중요한.분들은 그린벨트나 쇼핑몰근처 호텔추천함

The shared breakfast with I'm hotel has limited selection and variety. There is also no bottled water provided but to collect from the water dispenser on each floor. The check out process is also slow as they need to check the rooms of missing items before processing.