DoubleTree by Hilton Makkah Jabal Omar

Avant tout l’hôtel est très bien, il est claire que la direction fait le maximum pour bien recevoir les clients. Le petit dej est bon si vous vous levez à l’ouverture, la salle de sport est parfaite. Néanmoins y a deux problèmes, le premier c’est que l’hôtel n’est pas à la hauteur de l’enseigne ailleurs dans le monde, je ne sais pas si c’est car il y a trop de client et qu’ils n’arrivent pas à suivre mais il est claire qu’il y a un décalage. Par rapport à de nombreux hôtel proche de la mosquée ils font tout de même plus d’effort. Là où commence le premier problème c’est la localisation, pour revenir de la mosquée vous n’aurez quasiement jamais de voiture, mais le pire c’est pour s’y rendre, les portes de la mosquée par lesquels vous arriverez seront toujours fermer, et c’est là le gros problème car venir à la mosquée est le but du voyage….au même prix vous avez le pullman qui est parfaitement situé avec les portes de la mosquée toujours accessible. Je trouve que payer 950$ pour 3 nuits et avoir du mal à arriver à la mosquée est un gros problème …. La chose la plus dérangeante pour moi c’est surtout la chambre qui m’a été donner, je suis venu avec mon fils seul et on nous a donner une chambre style chambre enfant avec accès depuis la chambre d’à côté qui dois sûrement être une chambre parents, du coup le lavabo était très bas et les miroir de manière général, le gros problème était la porte qui donnais accès à la chambre d’à côté c’est super gênant quant on entend le voisin discuter…. Bref encore une fois, l’accueil de l’hôtel et des saoudiens en général est parfait, le service est bon et l’équipe se donne clairement du mal pour vous satisfaire mais l’hôtel n’est clairement pas à la hauteur pour celui qui a l’habitude de voyager, perso je ne reviendrai plus dans cette hôtel.

فندق فخم ومتكامل من والى وقريب من الحرم والاكل رائع والنظافه رائعه والخدمه ١٠٠/١٠٠ الكل متساعد ومتفاهم من الاستقبال للهاوس كيبنج للروم سيرفز خدمات متكامله يتساهل التكرار

Actually this is my second time staying at DoubleTree Jabal Omar and I kept forgetting to ask about the famous DoubleTree cookie at check-in! So there's no more shuttle bus provided to send you to and pick you up from Masjidilharam. I didn't mind the walking to. Just the coming back from the mosque because I had to like climb a bit. But then the next day onward, I started to go via Hilton every time I came back from the mosque. I appreciate the call I received from Ms Batoul checking if everything is ok. And I'm thankful to the Laundry team although I did not specify urgency, they sent back my clothes within 3 hours! May God bless them. The shower area floor could use better cleanliness. Perhaps suggest to your housekeeping team to use baking soda to properly clean the area or any strong cleaning materials. Or perhaps they themselves are not clear of how does a total clean bathroom look like? Overall, it was a nice stay again. I forgot to take the male officer's name who did my check-in. He was so soft spoken mashallah softer than I as a lady lol. They were very kind to let me check-in 1 hour earlier. Thank you!

Everything went excellent, front deal staff are great . Housekeeping service is a little slow , but generally speaking it’s great hotel with excellent services.

The hotel itself is beautiful and bed very comfortable plus the location is close to the Haram and accessible by free bus shuttle which operates every 10 minutes. The only downside was the breakfast, it had very few items and it was the same for all the days we stayed plus some of the food was not fresh. My advice to future travellers is to not include breakfast in your package and just buy from the mall close by. You will save and get to choose.

I was surprised to see the hotel was so big and nice and clean. Upon arrival at the lobby a guest officer welcome me with a smile with a friendly conversation we had, I feel so welcome. All the stuff are very friendly and helpful too. The best about the hotel is, is not far from Masjidilharam. Normally I just walk to the Masjidilharam and sometimes I will just take the shuttle bus. The shuttle bus service was awesome, they will arrive every 10 to 15min I guess. Morning breakfast was excellent, food is yummy. Everyday they will change the many and the food never failed, always excellent the food they provide for us. Food and drinks complete, everything they have. And the stuff at the restaurant, all of them are tip top excellent customer service, never failed to great and welcome every single guest, and always come to the table and ask you, if you need anyhelp. Well done guys 👏👏😊👍🏽👍🏽👍🏽👍🏽👍🏽 Ok, now I want to talk about the room. The room was nice, big and clean. I get a very good sleep after a long day. But sorry , I just need to highlight one thing about the bathroom. When i taking shower, the whole toilet will full off water. And the tiles is slippery, when is wet with full of water. From what I notice , there is no shower curtains and between wet and dry area there is no gutter. That's the reason how hard I try to avoid not to make the whole toilet wet , but no matter how is still will get a pool of water. Hehehe For me I fine, I just consent about the elderly, children or handicap. Is to dangerous for them to use this toilet. And yes, Unfortunately, the room I get is a handicap room. Which I don't mind at all. So please please please, the management have to check and take this seriously. Overall, everything was excellent 10/10👏👏😊👍🏽👍🏽👍🏽👍🏽👍🏽 Only the toilet 3/10 🙏🏽😔