Гость
14 сентября 2023 г.
I usually like Teatro for the design, food and scenery, however the service has never been great. Most waiters are moody, not smiling and not trained properly. Yesterday though I was very annoyed with the service. Planned to go with my friends and a 3 year old kid. I know the pool is not to be used from anyone under 16yo and I respect that so I went before hands and asked if the kid would be ok to sit with us but not using the pool and the response was that there’s no problem with that as long as we pay the 5euros entrance which is fair. To my surprise, 15 minutes after we sat down and ordered our drinks, a gentleman comes over and tells us to move to another area as kids are not allowed. I told him I had asked and got approval and his excuse was that the apartments called and asked for the kid to leave because of the noise. Note that the kid was quietly sitting on a beanbag. We did eventually move to a very windy and unpleasant area and then we got asked to pay some of the pool entrances when we were not even in the pool area anymore. I usually don’t write bad reviews but this was the final time after many bad service experiences at the establishment. Don’t go if you’re after good service. Go for the vibe and the food.
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