Hilton Kuwait Resort

Excellent service in the restaurant and also my housekeeper was attentive and checked each day to see I had everything I needed. Lovely property but the staff make it special. A two-week stay was enjoyable throughout.. Thank you for your hospitality Hilton.

Used the spa, Nina was so good for the massage, she ensured I was comfortable with the pressure, she worked on my problem areas and overall was just so attentive and brilliant. Menaka was sweet and very helpful at the reception too. The rest of the staff are great here too and I’ve never been disappointed with the services here. Always a brilliant service at the hilton Spa! ☺️

Unprofessional behavior observed at the SPA reception desk: It is disheartening to witness such a lapse in customer service at a reputable establishment like this one. I had made a reservation for two massages, ensuring that it was for my wife and myself, several days in advance. The receptionist had acknowledged and confirmed this arrangement with me. However, I was later informed that they only had a slot available for my wife, as if I had not made a booking for myself. The accusatory tone used by the receptionist was unwarranted and disrespectful. When I requested to speak to a supervisor or manager, I was told that none were present. Despite expressing my intention to file a complaint, the receptionist appeared indifferent. Consequently, I opted to cancel the booking and expressed my decision to refrain from future visits.