Hilton Garden Inn Lancaster

I only booked this hotel because it had a hot tub over all of the center of Lancaster hotels that didn’t. I check in and tell the front desk man that we couldn’t wait to use the hot tub. My husband and I get to our room that wreaked of cigarette smoke and cha ged into our bath g suitably to find the hot tub was out of order. I go back to the front desk and explain this was the only reason that I booked this hotel over all of the others and when we just spoke minutes before he didn’t bother to tell me the hot tub was out of order. He rolled his eyes at me and offered zero consolation. Beyond disappointed with the service, hotel quality, communication and disrespect for customers. Will never stay at another Hilton Garden again!

The front desk stafff friendly, helpful, informative of the surrounding area! We had dinner at their restaurant and it was delicious! Will absolutely stay here again!

Great hotel. Very clean. Unfortunately we didn’t realize til we were settled in the room that they put us in one of the worst rooms in the hotel. 228. Do not stay in this room u less you can sleep through anything. It is tight over the hot tub and you hear every sound as if you are in the pool splashing around. Such an echo and it permeates through the whole room.

Perfect location, everywhere we wanted to go was 15 minutes or less from this location. The only thing that annoyed us was every time someone shut their door it slammed shut. Ours did too, I would suggest doing something about that noise because it happens all hours of the day and night. Other than that, everything was clean and the pool and jacuzzi was great!

Easy to get to and in the area we were looking for. Staff was very nice

Staff was extremely friendly and accommodating. Restaurant within hotel was delicious.

I’m upset that breakfast wasn’t included in our stay and usually the coffee is free all day long The coffee was only put out in the morning When people go to hotels it’s usually for a short stay and like the convenience of coffee and a small free breakfast to wake up to I probably wouldn’t stay here again not worth it

Accessibility to multiple road options. Clean Quiet. Each staff member greeted you with a good morning or good evening, and made eye contact. Able to easily obtain necessary items from housekeeping in the hallway. Disappointed that continental breakfast was NOT available Friday and Saturday morning, and included in price of the room.

Wonderful experience! Staff was exceptional and very helpful!