Hotel Costa Galana

We were scheduled to drive down to Mar del Plata toay from Buenos Aires and stay at Hotel Costa Galana . Unfortunately my wallet was stolen late yesterday afternoon with my drivers license included.... so I was unable to pick up our rental car to make the trip. Román Brutti from the Reservations Office at Hotel Costa Galana was very understanding and worked with us on the late cancellation. I am so appreciative and look forward to coming back to this wonderful country again soon and will definitely book a stay at Hotel Costa Galana when we return!

Beautiful hotel, attentive and friendly staff. Rooms are well appointed and beds are comfortable, and nothing is too much trouble. I was here for five nights for a Congress and was treated like royalty. Breakfasts are generous with a wide variety of food to choose from. I had lunch and dinner here and there was a great choice - bife de chorizo was cooked perfectly!

The Hotel is living on past fame, it is currently the most expensive hotel in the city and proud to be a five star, while they only give you a three star experience. The rooms are outdated, the carpet is way too old and there is visible rust, peeling and other lack of maintenance on the bathrooms hardware. We had two of the best suites they offer and the view was very nice though. The service personnel was at times rude and some grossly untrained. They are enforcing what they call aforo, which is restrictions on capacity and services everywhere, but really what they are doing is offering less with less personnel, they make you reserve one day in advance for breakfast, sauna, pool use etc . When you try to use any of these services, they prevent guests access without reservation even if it is empty at the time. The beach is unusable since they rent all the tents to locals for the whole season, we had to end using a nearby beach club since the Hotel didn't even reserve a few tents for their guests. All this happened on low season, on December 2021, so good luck during high season. The most brilliant moment was when my father in law ordered a Cognac at the lobby bar and they brought him Fireball, yes fireball, I pointed politely that it was mistaken, and after a few minutes the server came to explain that they thought fireball was the most similar since they ran out of cognac... I hope you get a better stay than me!

Fuimos a festejar el cumpleaños 70 de mi marido el domingo 10/11 y pasamos un finde maravilloso en el hotel. La atención de todas las personas que trabajan allí es impecable y el hotel está super bien mantenido en todos los detalles… Disfrutamos mucho del spa, los desayunos buffet llenos de delicias y el restaurante Mar donde cenamos para festejar el cumpleaños, con velita y copas de espumante de cortesía! Es decir, no podría decir que fuimos a pasear a Mar del Plata sino más bien que la experiencia fue alojarnos en el hotel Costa Galana. Esperamos volver muy pronto.

Hotel situado en la zona de Playa Grande, ofrece servicios acorde a un hotel 5 estrellas. En esta oportunidad fui por un congreso pero he pasado vacaciones de verano con mis hijas. Siempre está impecable y ofreciendo a sus huéspedes calidad y calidez en la atención. Instalaciones confortables. Los restaurantes y bares tienen carta variada y con excelente servicio. El desayuno es muy variado, con opciones gluten free y productos preparados y servidos en el momento. El restaurant Mar ofrece una experiencia gastronómica brillante. Los servicios e instalaciones del Spa, propician un momento de absoluto relax frente al mar. Es un Hotel que agasaja a sus huéspedes por su calidad en atención, instalaciones y servicios brindados.

Excelente servicio y atención; personal en general muy bien predispuesto a dar respuesta a cualquier inquietud o duda check in ágil, botones predispuestos y atento a las necesidades del pasajero desayuno interminable que hacen una estadia confortable