Royal Mansour Tamuda Bay

Every time I visit Royal Mansour Tamuda Bay, I am truly impressed. I’m always very satisfied, yet somehow I find myself even more amazed with each visit. A place where excellence, beauty, and outstanding service are renewed every time. Thank you for everyone for these unforgettable experiences! Everyone has a special way to make you feel comfortable, every details is there to elevate your experience. A place to visit without any hesitation.

Second time around just confirms that this hotel is one of the best in the world. We’ve been everywhere from Amman, Oberoi, FourSeasons, Mandarin O, Banyan, Burj Al Arab, looooong etc. This second time round did prove it to us. It baffles me how some people can leave anything slightly negative.. really shocking. Maybe trying to fish for something complimentary 😂 We’ve been in October, now again and we will return in December too. The place is stunning. The location unbeatable and 15mnts from the airport. Everything is curated to the highest degree of luxury for the guests enjoyment. But truly, the gem is the staff; operationally speaking. Nothing ever felt rehearsed or transactional; instead, every interaction carried a warmth and sincerity that instantly put us at ease. A special mention must go to the GM & Juan Pablo and his exceptional team, whose leadership and attention to detail set the tone for the entire property and experience. They have mastered the art of creating a home away from home—a space where comfort meets elegance, and every guest feels personally looked after. Juan Pablo took the time to welcome us on arrival and upon departure. Chapeau. Sofía Chaabi was fantastic and great at what she does. One of our highlights certainly. Everything is easy and smooth. Nothing is a problem for them. The food is world class, and for those who think it’s overpriced.. what do you expect Michelin starred food to be priced at?😂 The chefs are top. Not only the Spanish chef came personally to our restaurant able and introduced himself but also presented the menu changes. Reception team are flawless. The drivers are 10/10. Golf cars always at our service and with the best of smiles and attitudes. Housekeeping too. The spa kept booking us even last minute showing their ability to help the guests at very short notice. This time I had a massage and hamam experience with Soumaya and she’s truly exceptional at her craft. Thank you once again for making us feel home. Warm regards, N&J

I want to share my most honest and detailed experience at Royal Mansour Tamuda Bay to help others decide whether this hotel truly deserves your time and money. The Good: Let’s start with what’s undeniable — the property is stunning. With only 55 rooms, it feels secluded and peaceful. The spa is exceptional, the gym is great, and the breakfast is honestly the best I’ve ever had — fresh, beautifully presented, and perfect in every way. The housekeeping and turn-down service are flawless, and the daily refreshed amenities plus a complimentary minibar are small luxuries that make a difference. The staff is kind and eager to please — but that’s where the praise stops. Behind the smiles lies a serious lack of training, structure, and leadership. The Reality: Unfortunately, the rest of our stay was a sequence of disappointments that simply shouldn’t happen in a property carrying the Royal Mansour name — a name that’s supposed to represent the absolute pinnacle of Moroccan hospitality. Communication before arrival was slow and disorganized. It took several emails to get answers, and they even had our arrival dates wrong, causing unnecessary stress days before our trip. Upon arrival at Tétouan Airport (which, by the way, is extremely basic — don’t expect any glamour), things went smoothly enough. But once you leave the hotel gates, you’re reminded that you’re in a completely different world — the area around the resort is not particularly appealing. We had booked and paid extra for a sea-view room, only to be given one that looked straight into another guest’s room with a barely visible sliver of sea. When we raised this, we were told an upgrade would cost €600 per night — an absurd request considering the already premium price. Thankfully, the manager later upgraded us to a better room, but the experience left a sour taste. Dining : A Complete Letdown The resort boasts three restaurants — French, Spanish, and Italian, with menus supposedly designed by Michelin-starred chefs, including the legendary Eric Frechon of Epicure. As someone who has dined at Epicure many times, I honestly cannot believe he would attach his name to what we experienced here. The French restaurant, La Table, was one of the worst fine-dining experiences I’ve ever had — bland food, poor execution, and service that felt completely lost. The Spanish and Italian options were no better; the Italian one was the least disappointing, but only by comparison. They proudly mention you can order Moroccan dishes in any of their restaurants since they don’t have a dedicated Moroccan venue. Huge mistake. We tried this at the Spanish restaurant — after two hours of waiting, no main courses ever arrived, and we left hungry. Staff had no idea what to do or how to handle the situation. It was chaotic and embarrassing for a hotel of this supposed level. And if that wasn’t enough, at the French restaurant, a server sprayed wine across the table and all over my husband’s white shirt and jack

A high end luxury hotel with fabulous rooms and staff who were outstanding. The attention to detail was extraordinary, and the styling impeccable. There is a gym . spa and health facilities which are extraordinary (although sometimes the staff were hard to find). Two small quibbles. The prices in the restaurants were astronomical, unreasonably so, and because there is nowhere else to go you are pretty trapped. And because the facilities such as golf (off site) were not well signposted with information in the rooms it felt that there was not quite enough to do if you did not want to sit by the pool/beach all day. But if you want a luxury beach holiday in Northern Morocco there is nowhere else you would want to be.

Stayed for our daughters 2nd birthday and we were blown away by the service and the hotel is beautiful! THANK YOU Mr Hamdaoui for all that you did for our daughter, she had the most beautiful 2nd birthday - everything you did was so special and we want to share our absolute gratitude for the set up, the cake, the balloons - you're amazing. Thank you to the kids club team for her gift too and Khadija, you were wonderful at check out and Mr Marzak - thank you, you were always chasing our meal orders and ensuring we were okay! Also Abderrahim at concierge, thanks so much for sorting our Fast Track - this service was simply the best and made our travel much easier with a baby!!! Pro's: - Stunning hotel, beautiful large rooms - so tastefully decorated. - House keeping - you guys are awesome!! - Staff are incredible, really attentive - Kids club is beautiful with baby pool - Fabulous fast track service at Tangier airport - Gym and Spa - one of the best! - The beach is so beautiful, soft sand,with nice shallow waters - Complementary mini bar - Nice touches of complementary items such as pillow sprays, lip balms, adapters, chocolates, kids hat/rucksack, adult hats, flip flops etc... we felt very spoilt. - Just a gorgeous hotel all round!! A must visit!!! Con's: - We found the food disproportionately expensive compared to the portion size and quality. For example, we paid 500dh for a small children’s portion of salmon with mashed potato — no vegetables or drink included - this was only one example but generally we felt the value for money just wasn’t there. We thank Khadija for compensating us for this - it meant alot. - We left our last evening to eat at the Mediterranean/ fish restaurant, but the staff never informed us that it was going to be closed during our stay for a private event, this was disappointing as we'd been eating at the Italian restaurant every day and was bored of the food choices - a small advanced warning would have been nice. This night we paid 1200dh for a single person serving of chicken tagine with a starter... again - didn't feel the value was there for what we got. - At breakfast the staff were rushing a bit due to a large group and it felt their attention was more on the group sometimes - so it may be worth checking if your stay coincides with any large groups as it does distract the staff a little. Overall: absolutely immaculate, beautiful stay - we are already looking at dates so that we can return, we loved it SO much. Thank you Royal Mansour Team!

Perfect stay in the most beautiful beach resort. Perfect service, perfect amenities and perfect accommodation. Could not wish for more.