Home2 Suites by Hilton Marion

I have stayed at this hotel two times now and I can honestly say that it is absolutely a great place to stay. Sheila has been very nice and helpful each time I have been there. On the second visit she actually remembered my name and welcomed me back. The hotel is very clean and extremely quiet. You can walk the parking lot with no safety concerns. The interior is spotless and the exercise room is in great order. Breakfast is good and there is always someone on duty to clean the tables and make sure all is in order. I have already booked my next stay. There are a few good restaurants very close and they have a nice snack selection at the hotel lobby. This is a true hidden gem. 💎

New hotel, horrible management. Elevator was out. No sign. During the transaction when my husband mentioned it while bringing in luggage- the clerk said "I was getting to that". He was ready to leave then. My mom is 80 she cant climb stairs so tried to compromise with another room on the first floor, upgrade, price adjustment - something. Nothing. Then my husband (welder) mentions the osha violations he sees while waiting. The clerk was trying to help but her manager wouldn't authorize an adjustment. I was going to stay anyway due to travel but then the final price was more than the one on their website and the third party sites! No apology for inconvenience, no solution just very short and nasty. I demanded a refund with no penalties. The OSHA violations will be included with my corp. complaint (fuse box not mounted properly and a crane in front of the door with no protective barriers). E'Randy's attitude as a manager of a new establishment is terrible. I left.