The Sebel Maroochydore

Never in my life have I had to deal with a staff member so rude. There were multiple occasions where the front desk worker Olivia was unprofessional and dismissive, offering absolutely no help when we were locked out of our apartment and again when a belonging of mine went missing. Her manner was abrupt & argumentative from the get go. At one point she actually raised her palm up to cut me off whilst I was expressing my concerns and was constantly talking over me. I have never felt so belittled in my life. Her interpersonal skills are absolutely atrocious and I am still struggling to comprehend how a person this hostile could be employed by the hotel. I would not recommend that anyone stays here.

Lovely hotel that is located just across the road from Noosa Beach right on Hastings. The fantastic shopping district many bars, restaurants and cafés are a foodies delight lovely staff. Great location. Rooms are clean and tidy. Wonderful place to stay while visiting Noosa.

A warning. My wife booked a family holiday at the Sebel in Maroochydore many months ago, realising Xmas is a peak period. We have family in Maroochydore. We paid a deposit and we were excited about our holiday. Today we received a call from Sabbina the receptionist at the Sebel informing us, 6 weeks from the busiest peak time, that the Sebel was undergoing major renovations work over Xmas and they would try and keep the noise to a minimum. Also the swimming pool would be closed during the renovations. No offer of a discount. My wife was surprised and asked why they would undertake a major renovation during peak times. My wife asked to speak to a supervisor, Sobbina (poor girl) broke down in tears, she must be getting some upset customers when she tells them of the disruptions the holiday makers would be facing. We feel for her, not her fault. The supervisor Liani spoke with my wife telling her that they could offer a refund or they could try and find alternative accommodation for us, which they did unfortunately it was at the back of the shopping centre with not beach views, not sure if it had access to a pool, same price again no discount offered. Anyway we contacted our travel agent who has booked us into a lovely apartment at the Breeze. We were so lucky got get it , it was a recent cancellation. I cannot believe the Sebel was unaware that major renovations were being undertaken with only 6 weeks notice. Very poor. They can't expect to charge visitors the same money without the benefits of peace and quiet and a swimming pool in December. Just wanted to warn others who maybe intending on staying there over Xmas 24.

Two bedroom apartment which was very spacious with lovely views of the ocean but a little tired around the edges. It’s the construction site next door which is off putting, the noise starts at 7.30am during the week, certainly not relaxing. I know it’s not the complex’s fault but a factor to think about when booking. We had a few problems, an outdoor chair collapsed whilst being sat on, our room keys kept on malfunctioning and when reset they would then cancel the other three. We had four people in the room, this caused massive problems. On the whole would have stayed again but not while construction continuing. Pool area OK but lack of loungers.

first time at the Sebel, rooms are well equipped and the area is close by to food outlets, cafes, oceanview apartment has a great view. the downside is the property needs upgrading to maintain the sebel standard. front desk experience was quick and staff members are friendly.

From the very first phone converstaion to the actual initial check in procedure. The receptionist on duty was extremely rude. Unfortunately, her lack of customer service has left a very bad taste and poor first impression. The building has 106 rooms , yet inly 20 are availble for the hotel guests. The facilities are far from the so called 4.5 star rating. There are no restaurants, no gym and other amenities which would support such rating. Overall the location is very deceiving and the extremely outdated rooms, foyer and overall building justify our review. We are extremely saddened to spend our holiday money and time on this facility. We welcome any management to contact me to discuss.