Mercure Marseille Centre Prado Velodrome

Tout c'est très bien passé 😉 Mes contacts avec les réceptionnistes Sandra,Marwa et khedidja ont été très sympathique, courtoises et très professionnel. SANS OUBLIER Irina la gouvernante ainsi qu'Anastasia et Luisa les femmes de chambre qui sont d'un très grand professionnalisme, d'une grande gentillesse et douceur. 10/10 👍

酒店很乾凈 位置很好找 很不錯的入住體驗 前台的態度非常好 幾乎是有求必應 每次上樓還能提供熱的茶水 安保也很好

Super hôtel, très bien placé et très propre et au calme

Assez bien accueil mal

Très bon hôtel

ארוחות בוקר מאוד עשירות מיקום מעולה כל 5 ע10 דקות מגיע אוטובוסים לכל הכיוונים של מרסיי שירותמאוד עדין יעשו הכל כדי לעזור לכם אין לי שום תלונה לבית מלון mercury Prado velodrome

Be really careful with this hotel. After check out I got charged an extra 20€ for breakfast. As someone claims I took this while I never set a foot in the restaurant. That seems to be enough for them to just take it off my card without discussion.

The hotel was quiet (provided your window closes well...), But the darkening curtains were old, and see through. They really provide the minimum Accor benefits for a gold/platinum/diamond member. No way to get a welcome drink for the two occupants of the room, and no gift as a benefit. Moreover it is the only hotel in the town that does not participate in the free breakfast at weekend benefit. Please take that into account. It is not advertised anywhere and we were told that we had to check it for ourselves on Accor website. The hotel takes a lot of advantages by using the name Mercure and attracts status members but they do not take this responsibility seriously and give the benefits as they see fit. The customer is not in a position to negotiate what benefits they want, so why is it so easy for a hotel to opt out?

This review would’ve probably been five stars if it wasn’t for the heat in the rooms. The temperature was really warm outside yet the hotel said they weren’t going to switch the air-conditioning on until the 1st of May which was not any fun at all. Instead they gave me a fan to put in the room but just blew around the warm air. The hotel is situated about 2 miles out of the centre of M****ille. It’s not in a particularly great neighbourhood and the road outside is very noisy. The hotel is not attractive and could do with a bit of sprucing up to make it look nice. The staff are really friendly and helpful and the room was clean, spacious and modern. The breakfast in the morning was very nice and the staff they were really friendly as well. Checkout process was really quick and easy and a taxi to the airport was about €50.