SpringHill Suites Cincinnati Mason

Trundle bed issue The room was fine with the exception of the trundle bed under the couch, which we needed. It was covered in crumbs from people previously sitting and eating on the couch and it was apparent it hadn’t been cleaned. Our 2nd floor room must have also been over or near the pool and the sound of people from the pool echoed into our room.

Very nice hotel, modern, contemporary and clean. Hotel staff outstanding. Highly recommend.

When I walked in and saw the lobby, I was pleasantly surprised. It’s a very pretty place. The front staff were nice. When I saw my room I was very happy. That’s where it ended. We are a family of six and I was expecting the pullout couch to sleep two children. But it was only a twin. The room heating unit was extremely loud. I would’ve liked a door separating the toilet from the rest of the bathroom. The worst part was the morning breakfast. I travel extensively and don’t expect a lot from a hotel breakfast, but this one was a disaster. This poor lady was running her legs off, trying to bring out supplies and it was just mediocre. The bacon tasted weird, cold scrambled eggs but room temperature boiled eggs of course everyone loves the waffle maker but the batter ran out and she wouldn’t replace it. Me and several others just stood around for at least 12 minutes waiting for a plate or bowl. There never were any forksShe would just bring out a few at a time and they were sopping wet. Who wants to put a waffle on a wet plate. I was wondering if she was even washing them or just rinsing them off and bringing them out.It was the worst breakfast experience at a hotel I’ve ever had and I travel quite extensively. And the following day I woke up with a terrible case of stomach flu and I blame that breakfast. It was disastrous. I bet I have food poisoning with the stomach cramping nausea, and diarrhea,I’m experiencing today.

Location Room was clean and spacious enough for 6 of us. The bathoom set up is a little strange with the barndoor style and no lock. Bathoom faces the beds so light will shine in if you have to go in the middle of the night. Breakfast was decent. All of the staff was very friendly. Hotel was close to Kings Island which is why we were there.

The girl who checked us in was absolutely the best. I've never had such an enjoyable check in!! Other hotel guests were very loud unfortunately, but otherwise enjoyable.

Excellent service, clean and spacious room, great breakfast buffet, wonderful service at the bar. Well worth the money, will return in the future