Taveuni Island Resort & Spa

The location, atmosphere, service and quality of the rooms were all excellent, and I believe that it was good value for money. The views were some of the most stunning I have seen, with breathtaking sunsets. The really frustrating part of my stay was that just before arrival, they charged my credit card in advance for my stay under the name of a completely different hotel in Australia (Karijini Eco Retreats), which caused a lot of panic for my partner and I, because this hotel that we have never heard of had just taken a significant sum of money out of my account, so we thought that we had been hacked and we therefore disputed the payment. We spent the next few days stressing about whether we were going to get the money back in time to pay for our stay at Taveuni Island Resort. At the end of our stay, the receptionist told us that they had already charged us, and that is when we found out that they had charged us under the 'Karijini Eco Retreats' name because that hotel was apparently part of their group, but we had even previously emailed Karijini Eco Retreats, asking them if they were aware of the payment and they never responded to us. Taveuni Island Resort & Spa needs to make their method of payments more transparent and make it clear from the beginning that it is them collecting the money (not Karijini Eco Retreats), in order to save future clients like us a lot of stress and panic that partially spoiled our stay. Other than that, we had a very good time. I would also suggest that they put soap and shampoo in their outdoor showers because it is really annoying having to use the outdoor showers and then walk inside to the internal showers in the bathroom to use the soap and shampoo dispensers that are physically fixed to the wall, so you cannot take them outside with you when you are using the external shower.

This place is a gem. The property is gorgeous with great snorkeling right in front of the resort and a beautiful pool. The rooms are beautiful and comfortable and the food is delicious, but none of that compares to the quality of the service. The staff goes out of their way yo help you and make you feel at home. I cant wait to go back!