Dogo Onsen Hotel Tsubakikan

Superb location. Clean comfort

위치는 가깝지만 오르막길이라 짐과 애기를 데리고 가기 힘들었다 우리가 머문 동안에 한국어나 영어가 가능한 직원이 없어서 체크인하는데 오래걸렸다 청결함은 깨끗해보였지만 사이사이 쌓여있는 먼지들이 눈에 보였다 엘리베이터가 오래되어 보였고 좁다 세면대가 164인 내기준에서도 너무 낮았다 외풍이 심해서 밤에는 좀 추웠다 방음은 괜찮았다 언어가 안되는것과 오래된 시설이 아쉬웠다 온천물은 참 좋았다 옷갈이입는곳은 춥다 탕에 있는 수건이 너무 낡았다 직원분들은 친절했다 아기 유카타가 있어서 좋았다

This was definitely an older 'bubble economy' style hotel but the service level and amenities and rooms were high, not much lower than any Ryokan we stayed in! It's walking distance from the Dogo onsen tram station, through the shopping arcade and then quite a bit more up a slight slope (we had sent our hand luggage from the JR Matsuyama station earlier in the day for 600yen per piece - definitely recommended!) - a nice walk except it was pouring cats and dogs and we were a family of 5 sharing 2 small umbrellas. They spotted us walking over and quickly came to ask my name and prep the front desk with a guy with an umbrella and my reservation ready for check-in. The architecture and the lobby are very Taisho-Roman inspired and they quickly found appropriately sized kid yukata for my 3 kids (no mean feat since this was a 3 year old boy, and 5 and 7 year old girls) complete with cute heko obi and even zori for the kids! Very very cute. We booked a premium room (with hinoki bathtub, Japanese style) and were very impressed by the amenities: 2 separated toilet rooms, the famed hinoki bathtub with direct onsen water tap, two big tatami rooms for our 5 futon, a little sofa area with a humidifier which we used extensively, genkan with kettle, coffee machine (which makes tea as well) and fully filled fridge with mineral water, two different small packs of the famed Mikan juice and I think there might have been beer (we don't drink so I don't recall), all part of the room price. The room came with dinner at the restaurant, all in separated private rooms, full kaiseki style (I distinctly remember this being the full Ryokan treatment even though it was just a hotel). The Iyo beef shabu shabu was melt-in-your-mouth absolutely delicious, and quite a rare beef brand I don't see often exported so a must-try! They also catered very well to my young kids including cute kid chairs and there was even a tv in the private room to entertain them after they were done. The kids meal was equally gorgeous full of kid-friendly dishes. The service by the servers for dinner was impeccable. After dinner the room was turned down with very fluffy and comfy futons, and I managed to sneak off to try the female onsen bath - amazing especially the rotenburo! In the morning breakfast was a buffet which worked out well for us with kids. And they even offered us a shuttle bus ride back to the station (but I believe on their website they stated no shuttle bus to pick you up from the station). We didn't manage to do that much sightseeing in Matsuyama which was a pity because it's a lovely little town (will pick a less rainy timing next time) but all the more we will come back next time and stay here again!

道後温泉本館から坂を少し上がった所に有ります。広い駐車場は使いやすくて良いです。建物はレトロ風ですが古くは有りません。今は道後温泉本館は修理中です。カラクリ時計を見学して、坊っちゃん電車で観光しました。友達夫婦4組8人で泊まりました。

海外から来訪した娘夫婦を帯同して2連泊しました。2か月も前に予約し、同じ階か近い階の割り当てをお願いしていましたが、現実に割り当てられた部屋は3階と6階。いろいろフロントとネゴしましたが本意にない部屋の代替えの提案があり合意なく、現れた副支配人の名刺を出されたお方との話し合いになりました。このお方、しょっぱなから人を見下したような態度で、まるでスタッフに客のあしらい方の手本を示している態度ありあり。結局、飲めるはずもない金額でアップグレードの部屋の提案に固執され、無念ながら現状の部屋のままで飲まざるを得ませんでした。以前に利用させていただいた時のやさしさに再訪しましたがこれっきりにしたいと強く思いました。

道後温泉を訪れるのは数年ぶり二回目ですが、前回はホテル選びに失敗し、道後温泉そのものに悪印象を残しました。今回はその失敗を払拭すべく、ネットでいろいろ調べて誕生祝旅行のホテルは椿館以外にはないと結論し、連泊しました、椿館さんを選択したことは正解でした。部屋、温泉、食事、感染症対策、ホスピタリティーなどすべてにおいて大満足でした。スタッフの皆さんに「コロナ禍で大変でしょうが頑張ってください。」と言われずにはいられません。