Comfort Suites Mattoon Illinois

The property was really clean, but the elevator didn’t work and there was no control on the hot tub as far as the Jets. Would have gave a higher score, but they really need to address the elevator. It’s a three floor building. I don’t think many guests want to carry their luggage upstairs, especially elderly. I was informed that the elevator had been down for quite a while.

Elevator to upper levels has been down for some time. Desk clerk provided an upgraded room on ground floor for this old couple. Appreciated that

The facility was clean, staff was friendly, our room was spacious. We only spent one night, but had been traveling for several days so our suitcases were quite large. The elevator was out of service, so we had to lug our bags up the stairs to our second floor room. I believe this elevator has been out of service for quite some time (or maybe it is frequently out of service) because it seems that two years ago they were having the same problem. The desk clerk was apologetic and put us in a room close to the stairs on the second floor, but that room was directly over the pool area, so the room was pretty stuffy and unusually warm even in late December. The elevator thing is unfortunate because the facility really is quite nice and clean. But a non-functioning elevator will be a deal breaker for me the next time I’m in the area.

Needed to have toilet paper in the room we didn't have any and the pool could have been a little warmer. Outside of that it was good

the elevator was broken and my grand daughter slipped and stumbled down the stairs twice. thankfully she was holding on to the railing. My husband was going to make the trip but couldn't (thankfully) he is disabled and would not have been able to walk up or down the stairs. I feel a phone notice or email of this problem would have been nice to let me know about the elevator.

Made a reservation online. I had gotten an illness at work and have a 5 week old baby at home. Was staying in a hotel to avoid giving my baby an illness. When i arrived to check in i was told they could not rent a room to me because i had a local address. So i was left to find me accommodations at 10pm. If that's your policy it should be stated and checked prior to booking the room. Ridiculous policy.

Nice clean hotel. Very convenient location off the highway and to EIU about 10-15 minutes away. Located near plenty of food choices near the hotel or a very short drive away.

All was good. Only slight issue was elevator wasn't working. Not convenient but not a big problem

This property would not honor my reservation that was paid in full due to some ridiculous rule that I live too close. Sometimes people just need a night away. When I arrived I was turned away even though I had already paid in full. I will never recommend this place to any family or friends coming into town, of which there are many.