Freestone Inn

First time staying at the Freestone Inn, but it won't be our last. Located a little west of Mazama and right on one of the CC trails...great location. We had a Deluxe King room #12, Upstairs on the end. Great room, spacious with a comfortable bed, fireplace, and deck. There is a small refrig in the room, Microwave downstairs. My wife said the hairdryer was excellent....don't always get a nice hairdryer at hotels/inns/etc....so this was a bonus!!! Nice to have a couch, chairs and ottoman. Check-in was easy and all on-line communication ahead of time was great. And the quiet....a real plus....so quiet everywhere. The lobby is amazing with comfortable chairs, an impressively huge stone fireplace and a lovely view to the lake outside. Front desk was very friendly and helpful. We will be back!!!

This would have been our 7th stay with Freestone. It’s a place we’ve loved coming for years, though for the last few it has been noticeable that they are struggling with staffing just as their website now notes. Yesterday I called about an upcoming stay (14 days from now) and our ability to cancel because my nephew has been in the hospital and yesterday was life flighted to a hospital that specializes in his care. I had called with the same concern a week ago, and was told I still had time to cancel although looking back, I didn’t share that our booking was over NYE, and they didn’t ask. During this part of the conversation, the person I spoke to told me it was a lie that I called because it wasn’t in their notes, and it was a lie that I was told I had more time to consider the reservation. This was bad enough, but it got worse. I told the person I was speaking to that the details around cancellation left me feeling misguided, both as a result of the phone call I’d had previously, and the email I received. While freestone notes that they celebrate specific holidays, and for those 30-day notice is required, Freestone has no facilities open on NYE including restaurants and so it’s surprising that they consider this a holiday they acknowledge. The person I spoke to said she did not care about my confusion and said I’d signed their agreement, which is what she did care about. I was still speaking when she ended the call, and what I was saying is that we’d obviously keep the reservation if our only options were no refund or come. We also considered sending friends. I called back twice and she did not answer, however when my husband called from a different number she answered immediately. He clarified our intentions with her but said he also still wished to speak with a manager. She told him the manager would be in today, Monday 12/18. Last night I received a note that Freestone had cancelled our reservation and was charging us the full stay. My husband called again today and we were told the manager will now not be in until tomorrow. We likely won’t be back in time for our reservation as my nephew will still be in the hospital, and if that comes to be we’d planned to send friends as a gift. I’ve never been treated this way as a paying customer anywhere, and as we’ve recommended so many friends to freestone over the years it’s painful to write this: don’t stay here. They can’t afford staff or to make up for their own mistakes, and you will be out money or the good vibes you came for if you interact with the person I did. Mazama Inn, Basecamp, and Sun Mountain Lodge are other places we’ve stayed and are filled with caring and accurate staff.

Very disappointed as we didn't even get to go because of the fires however we still were charged for a night bc we cancelled within the 14 days. I understand this policy so you don't have ppl randomly cancel but if all the popular hikes are closed per the National Park service AND the air quality map states "heavy smoke covering the area" there should be an exception. Not to mention ALL the restaurants on site are CLOSED until further notice...seems like ppl are clearing out due to the fires. We're already crushed to miss out on seeing this part of WA on our 10 day trip visiting the state, this just adds to the frustration.

I cannot say enough good things about this venue and staff. Jaime is an amazing event facility manager - she went far above and beyond our expectations! The location is beautiful, the facility is lovely and well kept - we loved the cabin/lodge vibe and hardly had to put any effort into wedding decor since it was so naturally beautiful! The Freestone Inn was the PERFECT place for our wedding reception. Our guests loved the accommodations options - cabins, the inn rooms, and several camped next door at Early Winters Campground. We stayed for the weekend and rented out Jacks Hut for a karaoke pool party, which was fantastic and so fun. Jaime and her team were SUPER helpful coordinating all of our events throughout the weekend.

Beautiful building and location just north of Mazama. Our "suite" was really a huge one bedroom apartment with plenty of space to stretch out. It was clean and well maintained. The folks that made our pizzas at the Jack's Hut were super nice and the staff that we encountered were great too. Definitely the nicest place to stay in the area!

Jamie, Becky, and the gang are true craftsmen of a good time. If you break a card box, they'll find you tape to fix it. Want some go cups for coffee cause your flight leaves at 3 AM? NO PROBLEM. Incredible. Stay here.

We loved the room, loved the pillows and mattress, loved the view, adored the fireplace. The restaurants were closed, but there was a fridge in the room and a microwave downstairs. I enjoyed the lack of crowds because it was off season.

A lovely winter getaway for the 4 of us along with our dogs. We could walk on the snow or ski from our doorstep. We enjoyed beautiful views. We could all relax in the hot tub and could look up at the stars.

We had booked our stay to celebrate my husband’s birthday and we had a wonderful time. We stayed in a deluxe king room which was clean and comfortable with lovely views over the pond. Every member of staff were friendly and helpful. At the moment there is limited restaurant service; but the food we had at Sandy Butte was very good. Matthew the bar tender made me a cocktail that wasn’t on the menu and it wasn’t until later that we discovered that he normally works in maintenance; but due to staff shortages had volunteered to work the bar area. He did an amazing job and could take over that position. When the front desk lady realized it was my husband’s birthday she gave us a bottle of wine. The complimentary breakfast of cereals, yogurt, bagels was all we needed for breakfast. When I discovered the bathtub faucets were stuck Kurt quickly fixed it. The only reason for not giving 5 stars is that the fireplace was broken and the room we had originally booked was not available. They did discount our room due to these issues. We will definitely stay here again as it was such a welcoming friendly place to stay and so close to the trails.