Al Aqeeq Madinah Hotel

Trip.con booking was new to the hoteliers. Hence, taking sometimes to locate the booking.

The room was small compared to the other rooms I booked through another booking engine. The toiletries were different too. The front desk were incompetent. The housekeeping and bellmen were good.

This is for those booking for Umrah and more specifically for Ramadhan 2025. The staff here are probably the most fake I have ever experienced through out my global travels. They treat seniors differently primarily because they are a target whilst leaving all others to struggle on their own. If their concern was seniors, as an infectious disease expert, I can categorically state, Al Aqeeq is one of the most unhygienic, infectious soups, bug spreading party platforms. Room service came in daily and did nothing, leaving the washroom as is with towels even dirtier with mud from their shoes, toilets were not cleaned. Their idea of room service is making the bed and refilling toilet paper. I am specifically addressing my colleagues in the fraternity, if you want to achieve your spiritual endeavors and have seniors, or are traveling with an immunocompromised individual, please do not book here. It is a fish market with no tongs and all fingers in foods right at the reception area. Following check-in, I was forced to purchase 2 big bottles of sanitizer and wash down all surfaces in the room, and successively did daily. The rooms right at check in were unclean with muck smeared at the basin and shower areas. The receptionist didnt care to register our concerns and no one will help a young individual with baggage at arrival. We booked from Nairobi, Kenya with the travel agency Marhaba where the agent Nurjahan marketed this hotel as a 5 star. This is a blatant lie. This is a 2 star. Please be cautious of agents who insist they will not process an umrah visa unless they book the entire hotel package too. Often times, it is a gateway of fraud dealings between the agent and hotel. When I tried to seek help from a Adham Elshrbeny in Madinah who works for Al Aqeeq, he ignored my concerns...because here's the thing...once you have paid in full, nothing can be done about the reservation and you cant get out of there, even if you fear for your health. Do they care that you are from the Medical fraternity and have to return to work? no! Do they care you may expose others who are majorly immunocompromised? NO! My friends of the medical fraternity or for those who do not want seniors to get sick, I would highly discourage you to book here. The engagement of sensibility is encouraged in our religion. Beware of fraudsters, both in your home country and fake staff in hotels, ready to manipulate your minds...seniors are usually most vulnerable to this mental game. Book at your own risk