voco HOTEL NAPOLEON MEMPHIS by IHG

The hotel room are very spacious, clean, and comfortable. It was tastefully designed and decorated.

This is a great hotel with nice clean rooms and comfy bed. Lovely big TV in the room with accessible HDMI port for bringing your own device. I know you don’t book into a hotel to lie and watch TV but it’s nice to catch up on things after a long day out. Location is excellent as no more than 10 min walk to downtown Beale St, and 20 mins to Sun Studios, where the magic began. Reception being renovated while we were there so not quite as functional as it should be but staff were terrific and incredibly polite. Rocky the concierge/manager was a bundle of fun and provided some great info on what to do in this great city 👍

Beds not very comfortable. Beautiful place. The floors felt like they were going to fall through though. Bathroom door didn’t shut all the way. Overall great place but a few things that affected the rating. Customer service was 10/10.

There was an alarm going off in the room on the other side of the wall around 4am and 8am. The first front desk person was on it. The 2nd just looked at me “…ok is there anything else?”

We’ve stayed at various hotels in Memphis over the past 35 years, and this was our very favorite! The room was awesome, had a bay window that looked over the street and windows down the entry that let in a lot of light. The bathroom was large, well-appointed, and the shower was a great larger size with a great showerhead. The bed was comfortable as well. We’ve stayed at the Peabody even, and this was better! Loved the bar. The hot chicken was fabulous, and the breakfast was also delicious. Check out the first floor restroom and push the button for a fun experience! Will definitely stay here next time we are in Memphis.

Dirty washcloth and robe was left in the room. The TV and phone also didn’t work.

The staff was very courteous. The room was clean and the bedding was very comfortable. Although my reason for staying here was to have a staycation and just relax in my room, the location of this property is great and very close to downtown attractions.

Room was really clean and comfortable and the bar was nice overall good vibe! Nice staff as well!

We did not eat breakfast The parking garage attached to the hotel which was recommended by the hotel was a huge ripoff. We paid for three days and it did not work going in or out. Plus they double billed us and will not give us a refund. Huge disappointment!!!