DoubleTree by Hilton Hotel Memphis Downtown

酒店房間乾淨整潔舒適。

This was the worst hotel I have ever stayed in. The room was horrible and there was a nasty odor in the bathroom. Hotel looked nothing like the advertisement.

The lack of water and hot water was very difficult. We arrived Thursday night. Beginning around 8:00 AM on Friday, hot water was unavailable. Whether it was the hotel or the city, we were never sure or told.

No water, couldn't shower or use toilet for a whole day. Then cold water only. Tv wouldn't stay on channel and then would not go to guide kept cycling to accessing.

Very easy check in nice room and very clean also the bed was so comfortable! No need to say more

We were moved quickly when we reported we had no hot water. That original room was cramped and not well cared for. Valet took 45 min to bring a car. They also brought up wrong cars for people. It was a busy game day but 45 min is unacceptable. Others were waiting that, too. On checkout the wrong car was brought up. When our car was brought the contents were strewn all over the rear trunk and a flag on side of car was broken off. That was not how it was when we returned it the previous night. The parking fee and incidentals fee was completely misleading. It would be nice to update rooms w refrigerators and microwaves. What I rented in NO way matched the pictures on their website. I was told by a staff member that the website has another Memphis location and uses those marketing photos. I’m very disappointed to have this experience at a Doubletree.

This place could be really nice with some renovations. The bathrooms need some serious work. Room was not cleaned and had to request towels. Valets were sitting inside and did not move when we pulled up even though they saw us unloading bags. Had to walk in and ask them to come out before any effort was made.

I felt that there should have been free water and breakfast. Also the refund from the deposit has not been received.

Paid $400 to stay this night, and while the staff was absolutely amazing the property itself appeared to have a bandaid over various issues, including but not limited to marks on walls, no lock on bathroom door, paint and wallpaper peeling on wall and ceilings, possible mold issues under previous patch jobs. As if spending almost four hundred dollars wasn't enough, we had to pay for parking on top of our stay. We loved Memphis and will return but will stay at a different hotel.