Santangela Hostel & Rooms

towel was dirty and a pillow on the bunkbed was blood stained. We had to use the pillow as my wife was coughing in the night and propped herself up. However when we told the manager, instead of being very apologetic, he began to berate my wife for having seen the pillow and trying to justify his reasons for leaving such an item in the room. He emphasised how it had been cleaned and he would have used a pillow case,. It began to feel like it was our fault for mentioning it.

The hostel is average. Breakfast was good. The double room with a bathroom has 4 beds and is spacious however the bathroom/ toilet is very very small. Overall enjoyed our stay however expected little more cleanliness. Staff is super helpful, they turned the radiant heater On upon request.

Didn't feel safe - nous sommes pas senties en sécurité --＞ LE VERROU DE LA CHAMBRE NE FONCTIONNE PAS!!!! Conclusion on a barricadé avec le lit superposé.... - photos non conformes aux chambres une fois sur place - toilettes et salle de bain commune alors qu'indiqué comme séparé. - trous dans la literie - bonus murs en papier

We stayed here for one night. It's a hostel, so don't expect anything fancy, but both reception and guests are friendly with good vibes. You can only check in at 5, and the walk to the lake and the ferry is downhill (or uphill going back) so not as quick as you might expect. Room was very basic but not as basic as the shower. Lift only worked part of the way up. You need to set up the bed and clean up as you leave, and better bring your own food for breakfast as there's not much there. I guess it's ok for a hostel but I felt s strong urge for a bit more when we looked where to stay for our next stop.

Spouse, I and 2 service dogs stayed here as our first hostel experience. Started out rocky bc we ended up in a room that was perhaps the smallest. On the good side, it had a lake view and dual aspect windows. However it was simply too small for us so we told Dalila that we'd have to shorten our stay to 2 nights and eat the loss if we couldn't move to a larger room. I believe the lodge was fairly well subscribed when we were there. Next morning, Dalila made some magic and moved us into a room which was larger than we needed...lost the lake view but it actually became quite a comfortable stay for us. When staying on Lk Como, you don't really spend alot of time in your room so we weren't looking for frills. But the room was clean, if outdated sheets, furnishings etc...but it IS a hostel not a hotel. Being clean was our priority so we stayed for our originally booked stay. We appreciated the flexibility and welcoming attitude of Dalila and others at the hostel. As FYI, the sister property down the hill Lk Como Hostel has a restaurant with good prices and good quality food. The only other thing to note is that the property is old and probably on an ancient sewage system. The ensuite bathroom smelled, but we figured out that after each use of the shower, you block the drain and the smell is pretty much gone. Pretty much, tutto bene.

The hostel is situated in the most stunning location. The food area great. However. The hostel is in dire need for renovation. We'd booked a family room and it was truly awful. Couldn't fit an adult in the toilet room. It was covered in mould and dirty tiles. The bedroom was in a terrible state. Wallpaper peeling, hair in plug hole. Breakfast was not worth it. I had a bowl of cereal for 6 euros. When I complained I was told I should have said something at the time. Yet I was telling the staff upon check out. They didn't want to know. So disappointed with our stay.