Wessex Hotel

We had the misfortune of staying at the truly awful Wessex Hotel as part of a coach tour (Festival of Lights) with Majestic Coach Tours. My suspicion is that Majestic optimise their profits by paying peanuts to use substandard hotels. I guess it’s the only way that the Wessex can fill their rooms, as nobody in their right mind would choose to stay here. We stayed in room 107. Upon opening the door we were greeted with a pungent musty smell. We deduced that the smell was a combination of a rotting window frame, damp peeling wallpaper, filthy carpet and dust. We also couldn’t miss the mouldy black bathroom sealant and rusty taps. I (foolishly) attempted to make a cup of tea but it was undrinkable due to all the floating limescale from the filthy/dusty kettle. My son attempted to have a shower and called me in upset, saying that the shower hurt! The shower head only provided a few needle like jets of water, which we were unable to adjust. It was also impossible to regulate the temperature. We then tried the TV, noting that someone had thoughtfully trailed the aerial lead across the window and secured it to the glass with silver tape, this still only achieved 2 channels though. We then tried to connect our iPad and phone to the hotel WiFi, this was incredibly weak and we had to stand in the corridor outside our room for connection. Next came dinner - brace yourself! Upon our table sat a grubby jug of water and 4 smeared glasses. Staff began serving ‘vegetable soup’ the smell of which made us feel slightly nauseous. We had a vegetable pasta, which was both crunchy and soggy and contained unidentifiable vegetables. We were also given a tray of undercooked cauliflower in a watery cheese sauce, a lump of mashed potato and school dinner style slices of cabbage. The staff kindly made our children chicken nuggets but they only ate a few mouthfuls, saying it tasted like fish. Finally the apple crumble arrived, this seemed to have lost its crumble and the apple was coated in such a thick layer of cinnamon that my son actually spat it out coughing! Given the lack of hygiene and astonishingly poor quality food, we decided to avoid any further experience of hotel catering. The only positive I can draw is that the staff were friendly, we felt sorry for them working here. Naturally the Wessex hotel did not request any feedback. I have emailed feedback to Majestic who have shown no interest in replying. Huge pity that Majestic treat their customers like this. The actual coach trip was good and we loved Longleat Festival of Lights. However I can’t more strongly advise you to stay away from this hotel. The best part of it is leaving!

Visited this hotel with 3 friends on a 'Turkey and Tinsel' break for 5 days. Staff were amazing. Friendly and helpful. Food was excellent. We were entertained very well in the evenings. Rooms were big enough and clean. Pillows were bit flat so asked for more and they arrived promptly. Bar prices were reasonable. Overall, a super short break. Street and surrounding towns and area wonderful.

We stayed here as a part of a dance weekend, arranged by a third party who use the hotel regularly. I was a little wary of what to expect as I'd read some rather poor reviews, but it was better than I expected. OK, it's a little shabby, but for a three star hotel, perfectly adequate. The lift was out of order but it wasn't too onerous to walk up to the second floor. Our room was clean and tidy, but incredibly hot. Even with the radiator turned off and the window open it didn't cool down all that much but I suspect the underfloor heating in the bathroom (bliss!) was the culprit. A hairdryer, iron and ironing board were in the room, but strangely no safe. The food was...adequate. Perfectly edible but hot food on cold plates isn't ideal. The staff were all delightful and attentive.

Room very dated Hotel very old Food veryvery basic and mostly tasteless No daytime coffee bar had to go out Would not come back as think value for money is not good enough and better for the same cost local as we found out Òoooooooooooooooòòooòo

We enjoyed a fabulous dance weekend at the The Wessex hotel. The location is ideal for Street Clarkes Village, Glastonbury and many other local attractions. The hotel itself is a bit tired. Beds and bathroom were clean. Food was a little hit and miss.

Very tatty, scruffy looking hotel. The reception staff were rude, curt, unhelpful, unfriendly, and unprofessional. The decor inside was tatty. The lift was very noisy, rattling and juddering. The room door frame was loose, cold see through the gaps, the lock didn’t work, inside was very tatty. The room was too hot, the radiator would not turn off because the TRV was faulty. We told the manager, he couldn’t care less, he said that the heating was off a time switch and nothing could be done, so I got my multitool with pliers and turned the thing off myself. No choice off tables for dinner, no choice of times. We were on a Majestic coach trip to longleat, never again, The manager told us we arrived together we eat together! It was a free for all to get a table. Two coach tours in dining room, three waiters, took 30 mins to take order, an hour to get starters, two and a half hours to get served, didn’t wait for coffee. Food was utter crap. Same story at breakfast, tiny portions of burnt dried out crap. Complained to majestic via a review request that they sent me, didn’t get any response, sent them an email voicing my complaints, but no response. Majestic tours are a very poor company using inferior hotels. Will never use them again.