Anantara Xishuangbanna Resort

Although the hotel structure looks nice, it is totally badly maintained, with pieces of walls, pools, road falling down. The staff tries is best to be kind and helpful however the service is simply zero: nobody speaks a word of English, food and beverage takes ages and the restaurant orders close too soon (no later than 8:15-8:30). We had a villa with pool but every day we were out on trip and once back everyday we had to ask for pool cleaning. Nevertheless the outer floor was dirty and they never cleaned up. The only acceptable element was the breakfast: nice and rich, even if by the time they open at 7 am, not so much is ready and available. For the price we paid the value for money is simply ridiculous. The position is far away from everything however it could have been worth it if the service was at least decent. It might be that the years of covid restrictions did not help however we must admit that we would not recommend it to anyone.

酒店環境很不錯，房間設施有點老了，特別是插座沒有USB插口不方便！床品舒適，有歡迎水果和迷你吧，衞生滿意，服務尚可，有電瓶車接送很方便，入住退房會主動拿行李！電瓶車可以送到酒店門口的小飯店很贊！飯店菜很好吃，價格也合理！相對酒店的價格就貴很多，1瓶啤酒要33元！早餐很豐富！室外游泳池太小了！親子活動太少了！酒店套餐送的旅拍拍得很不錯！

面積雖大，但主要是陽台和衞生間大，床卻小，不適合親子帶娃住，酒店位置離中科植物園近的，夜觀昆蟲後很方便，但是住宿並不舒適，床太小，如果有親子房兩張床會更好。前台👩服務員態度很僵硬，沒有太多的服務意識，跟住的喜來登或洲際或者小熊貓莊園都沒得比。