Hotel Chalet Mirabell

To make it straight and simple (10 = highest, 0 = lowest rating): Service (staff, waiters..); 10/10 Views and outside ambientes: 10/10 SPA and Sauna areas: 9/10 (overall a bit small but a great 25m pool) Interior and overall impression (room): 10/10 Food: 2/10 (the food was a great disappointment, sorry). - They served old food from previous night the day after at lunch - The overall choices of food was seriously inferior than other 5 star SPA's in South Tyrol. - Only one food choice other than vegan. - lunch food was extremely few choices. For a 5 star high quality SPA resort at that price level, ALL was good and on par with what was to expected except the food, which dragged our overall experience down. The food was at best on a 3 star restaurant level and a serious disappointment. Besides - the cook during lunch was very unfriendly - a high contrast to the otherwise very welcoming and friendly waiters and reception staff who was really super good. We will never return to this SPA as we know quite some other SPA's in South Tyrol which overall in our view excel in the food section by a large margin. At this price range one should expect and get delivered premium service and premium cooking and this place fell seriously short by the latter. Hard to understand. When we make comments like that we are seriously trying to stay factual and focus on complaints that are outside of any personal preferences or taste. We don't understand why and how so many people make great comments about the food - while the reality is that serving old food the next day can't be acceptable, Serving char coaled burned vegetables during diner (!) can't be either - those are things that are big NOGO's. And we heard that other people also complained about these things - but either don't write reviews or shy away from articulating their disappointment. We don't - we say what is real and sorry - this Hotel has a problem to solve - as we say: serious upside potential! The owner of the facility was asked to talk to us about our experience (as we had expressed during our stay) but obviously not taking it serious or whatever - she never showed up and we never insisted either to tell her. But we told the reception when leaving. Sad experience, as it was supposed to be our best experience in South Tyrol overall and a highlight for this Christmas.

Best Hotel in South Tirol. Family owned perfectly organized. Very friendly athmosphere. Best hidden place on the mointains!!

Loved everything about this Chalet. Pure 5 stars, inside and out. Everything is SO WELL thought of! The rooms were amazing, we felt so welcome, food was pure joy, and the staff was brilliant!! Also the entire design of the chalet is lovely. And the spa area!!! Omg! Loved every minute of our 4 day stay.

We stayed in the new suite the spirit of Meran. not only the reception and customer service was amazing before the travel, but also during our stay. it was s. Valentin weekend so I organised some flowers and wine. the staff was very understanding and super organised. they were always in contact with me for any questions or doubts. the room was so amazing we didn't want to leave and we were able to have breakfast in the room with only 20 minutes of notice (during the same morning). We travelled with a small dog and all the staff was amazing, very nice and very polite with any request or question we had. the food was also amazing, with a half board. we were impressed with the quality and quantity of the food and the wine selection. the SPA area is huge and very quiet. 2 outdoor swimming pools with the indoor entrance, saunas and a lot of relaxing areas. one small thing is that for the sap is a bit limited given the size of the structure but well designed.

This stay was unbelievable. It was my first stay in Italy and I honestly have never loved a vibe in a hotel as much as this one. The decor is truly out of this world. Warm but modern. Amazing service. (They know how to do it in Europe, may the rest of the world learn Amen 🙏🏻) Anyway, the food is delicious. The views are absolutely stunning. Couldn’t ask for anything more. I will never forget this stay and will definitely be back.

As a family with a 3 year old we had a fantastic time. The location was beautiful, spa and gym facilities exceptional and the service very good especially from Simon our waiter. Food was of a high quality and the kids club made our little boy feel very welcome. The kids club staff spoke good English which we have found rare for this area. The kids pool and slides were great for toddlers and the main pools beautiful and never busy. We did the llama walk which was fun and bike were also provided although recommend paying extra for the e bike which was great. We didn’t have a car but the bus goes up and down the mountain every 30 ish mins, stopping directly outside. However a car would be better in this area. The Sun Chalet room was to a high spec and beautifully presented with a great double bed hidden away behind doors for our toddler - would comfortably sleep two children and makes the room more private for the adults but also fun for the kids. The only reason for this not being 5 stars was that in July, our room was excessively warm and there was no aircon. On asking we managed to get hold of a fan, but despite leaving the windows and doors open it took a couple of days for the room to cool down, and even then was too warm for us. Only other watch out is there are lots of natural wasps/flies. Usually you don’t notice but having been stung twice accidentally standing on them - I’d recommend always wearing shoes around pools/garden. Overall a great stay in a stunning location with excellent facilities and would recommend to families and couples.