Mision Merida Panamericana

This hotel is well-located, about 10 minutes walk from the Centro Historico. The rooms are spacious and well-kept, quiet and pretty. There are beautiful views from the balconies, and the pool is just beautiful. Although they do not currently serve food, there are nearby places to eat. Pablo was particularly helpful and knowledgeable.

The hotel is nice and well kept! There are two highlights. 1) staff is really friendly and helpful, a call out to Pablo, the concierge, as his service, support and friendliness were extremely good and helped us a lot to have a great stay! 2) location, real state is about location…well this hotel cannot ask for more, it is 5min walking distance from all action in downtown!! Definitely I recommend this hotel!!!

I do not know what planet all these positive reviews come from but they are total baloney! We were in this hotel four years ago and it was great. We suggested it to everyone we knew. Since the pandemic it has had to reduce much. I totally understand that and my wife and I tried to give lots of understanding. Although some things are a tad primitive (i.e. the safe in the room is a bolt and key you have to get from the front desk for a 500 pesos deposit returned when the lock and key are returned,. Hey! Not a problem. First the good: a lovely pool, bed comfortable, centrally located, very friendly staff, clean. Negative: the toilets do not flush well...in fact very poorly, they do not tell you that the breakfast you pay for is no longer in the hotel as it once was but rather a 2x4 little place a block down the road outside the hotel and nowhere near the level of cuisine as before. I understand. Covid took it away. If the hotel would tell you that when you book we would have booked elsewhere. My physical infirmities make walking anywhere very difficult. Our first room on the second day flooded due to a heavy rainstorm and ill fitting windows through which the rain came . They kindly put us in another room where the TV did not work. After three days of trying to hear CNN through screen full of snow we were finally informed that we had to change rooms. Having already gone through the hassle of one room change we said forget it. The service is awful. Two people at the front desk speak a little bit of English but near impossible to communicate much with them. The hotel has no phones. You communicate with the front desk via the mobile phone app, Whatsapp. Twice I had to phone for more towels and after 40 minutes without a reply I finally trudged down to the front desk to discover neither of the attendants had even turned their mobile phone on to receive my Whatsapp message. Service is greatly lacking. The restroom in the lobby smells strongly like stale urine. It reeks something awful. The renovated bathrooms (a few are) are reduced to one tiny shelf...nowhere to put your toiletry kit or shaving , etc. I guess to get this published I have to give it a star. If I could I would give it minus 1 star. Dr. David McKenzie, Langley, BC Canada

The front entrance looks impressive but that is about it. The room was not just old but also dirty. The service was bad and the most heard sentence was "tip is not included!" with an already open hand. Also, in case there is something special happening in town I recommend going to a tourist office for information. In the hotel we got wrong information and missed it. I would not go again! We were there in Oct 2019.

El hotel es una joya arquitectónica. Con céntrica ubicación y estacionamiento. La atención de su personal es excelente y muy amable! Las camas súper cómodas brindan muy buen descanso. Definitivamente regresamos!

Una Pena de Hotel , desafortunadamente pasa cuando un hotel está abandonado, para empezar el cuarto que nos dieron se inundó en la noche nos tuvieron que cambiar de cuarto la luz se fue varias veces solo sirve un elevador , no tiene restaurante ni servicios a cuartos en fin ya no sigo porque me canso una pena reserven en otro lugar .

Primero destacar la amable atención de Pablo, nos ayudó a escoger los diversos tour que hicimos en la zona. El hotel está en una ubicación algo alejada del centro de la ciudad. La habitación es muy amplia, pero no tiene nada acogedor. Es incómoda y fría.

El edificio es muy bonito al ingresar, pero desafortunadamente nuestra estancia no fue placentera, nadie nos dio la bienvenida, toqué la campana 3 veces hasta que llegó una persona y lo primero que nos dijo es que no había agua caliente y que no sabia cuando se iba a restaurar. Nos quejamos al día siguiente y supuestamente quedaría restablecido el servicio, de los 5 días de estancia, sólo el ultimo día hubo agua tibia, llevábamos a dos niñas pequeñas y nos fue difícil bañarlas. Otro huésped nos comentó que tenían el mismo problema, además no hay servicio de alimentos ni restaurante en función, el agua de la alberca es fría, nada placentera. Sólo funcionaba un elevador y está en muy malas condiciones, vibra mucho y es lento, nada seguro, los últimos 2 días también se descompuso , así que el día que nos íbamos tuvimos que bajar 6 pisos con 4 maletas y dos niñas por las escaleras, nadie del personal se ofreció a ayudarnos y ni siquiera tuvieron la atención de acerc****. Al salir dimos nuestras quejas y comentarios y sólo nos respondieron que nuestra opinión la mandáramos por escrito. Me sorprendió bastante el mal servicio que ofrecen, lo único rescatable fue el personal de limpieza que tenían el detalle de dejarnos notas y hacernos figuras con las toallas. No lo recomiendo, ni regreso. No ofrezcan servicios que no tienen y que no están habilitados.

El hotel en si es muy bonito y tienen en general buena atención, solo que No tiene agua caliente, tuvimos que reportarlo 3 veces y llevábamos a una niña pequeña, nos tuvieron que cambiar de habitación y más o menos salía tibia. Muy céntrico y agradable la zona. Recomendable si vas de negocios o visita, para nada recomendable si vas con familia