Quality Inn Merrillville

The first room I was put in had a broken phone and a constantly running toilet. The second room did not have shampoo in the dispenser and holes in the wall where a rack once was. There was a poor caulking job on the tub faucet. It seemed to take longer than necessary to check in and I had to do that twice because of the room change. The cereal dispenser didn’t work at breakfast. Not a Quality Inn like the name said.

The moment I arrived there was someone getting arrested and I should have known there I picked the wrong hotel. First room I got in was leaking water from the ceiling onto the toilet. I reached out the front desk and they came to check (I guess to make sure I wasn’t lying) before giving me another room. The other room ended up being for a king VS two queen beds but my family of three could make that work so no big deal there BUT the new room we got put in had a roach. I didn’t even have to put my stuff down before I seen it. I let the front desk know, she asked if I wanted to go back to the previous room. I politely said no “ifs in one room , it’s most likely in all of them.” Mind you the new room was across the hall from the first room. At this point it’s 930pm and when I contacted ******* they said they could not do anything because the hotel wouldn’t answer So I went back to the hotel and had to stand there to make sure answered ( she just kept staring at me like she didn’t want to while the phone was ringing) And then tells ******* support she can’t give refund refund she ain’t the manager . We ended up driving 6 hours back home because I was tired and over it at that point. Called the next day and the hotel still denied refund because manager still was not on site and they didn’t know when he would be in. I only got 25 back from a 62 room. I guess I got what I paid for but DO NOT STAY HERE

We asked to see our room before checking in and the look of the hotel both inside and out were terrifying. I honestly couldn’t believe someone would stay here. The room and hallway area smelled very concerning as if someone was smoking and had dirty laundry there. The lights were low as if to cover up the noticeable stains on the carpet. No love and care was taken in the care of this building. After we were shown our room we decided to opt-out but did go about a block away to a more decent hotel. I actually hate giving bad reviews and therefore will just keep quiet but this needed to be said. I also like to add we travelled from Ohio to Illinois during the Christmas Holiday.

I liked how clean the hotel is. The front desk was very helpful when I lost my keys.

I had the opportunity to be served by Fred working at the front desk. Me and my family like how Fred is always smiling, professional, kind, and willing to help at any. We had a great experience and will return because we know Fred will be kind us.

Staff was helpful and friendly. Facility was very tired and outdated Bedspread was stained and nasty looking. Bathrooms were not as clean as they SHOULD BE. Only one roll of toilet tissue supplied

I understand that I get this room at a bit of a discount, but not much of one, nonetheless, the rooms are not clean. Blood stains and others on the yellow duvet. Sticky on the table, giant brown stains on the chairs in the rooms. Black mold in the shower grout. The shower curtain, just gross! The ice machine was leaking water and caused the carpet next to the bed was sloppy wet. Got moved to a different room and that one was just as bad but the stains on the covers were just as bad! The breakfast left lots to the imagination of what breakfast should be! On a good note, the beds were really comfortable Honestly, I’m kinda surprised that Quality Inn keeps their name on this hotel!!!

Great place and outstanding staff! Every staff member was extremely helpful and nice to me and my kids

Bathtub and hot tub needed cleaning but overall decent for the price