The Azure Hotel

I wanted to change the date of my reservation because my mother suddenly became ill, but the hotel refused because the 24-hour deadline had passed. I didn't want to cancel, I just wanted to postpone the reservation for a week. So I have to pay the full price of the room, even though I won't be occupying it. They showed no empathy or compassion. Really poor service.

Stay was OK, the complimentary buffet was very basic but decent, and the toiletries in the bathroom were certainly a nice touch. But it was very overpriced compared to other hotels in the area. The location is convenient if visiting central mesa or the Mormon temple nearby.

This is a nice hotel with poor management. We stayed two nights so we could attend a wedding. We returned to the hotel around 11pm on our last night with plans for an early departure the next morning but our room key wouldn't work. After returning to the front desk 3 times for new keys we were told it may be a battery problem and that the night manager needed to come in to let us in and that she was 20 minutes away. After about 45 minutes we finally got into our room and it was another 20 until our door lock was recharged Our plans for an early departure were ruined. We politely asked the manager if we could get a reduction in our rate for this inconvenience and she told us that SHE was inconvenienced by having to drive in late at night and that only the owner could authorize a reduction in rate and she didn't want to inconvenience him with a late night phone call. After checking out the next morning and paying full rate we did a more thorough research of this hotel and found there is an extensive history of complaints with the management. In the future we will stick with brand name hotels with professional management.

Needed a place to stay for two nights while visiting friends in Mesa, so we booked a king room in this hotel. We had a corner room on the first floor right by one of the exit doors, and it was huge/spacious. Actually, it was too huge, if there can be such a thing. The room could've used another arm chair because there was only one in it and plenty of space for two. It would've filled the room a bit more so that it didn't sound so hollow. The bed was comfortable, though. The room was clean and the bathroom plenty spacious, except that one of the trimmings where the floor and wall meet had come off behind the door and needed to be re-adhered. Other than that, the room was in good condition. The only thing which made our stay there less than satisfying was the noise level. Both nights there were noises which went past midnight. One cause was from other hotel guests who had children and were not controlling them. We could hear constant walking back and forth above us, as well as muffled voices. Another cause seemed to be work that was being done in one of the rooms??? We weren't sure about that, but that's what it sounded like. Unfortunately, though the flooring looked nice in the room (viny planks that simulated a wood look), it allowed for noise to travel throughout from all sides. Not sure if the rooms on the higher floor(s) had this same issue, but lesson learned (=try not to get rooms on the main floor of hotels).

My husband found this hotel and the reviews were good! We stayed there 4 days, it has breakfast and quiet. The BONUS-it is close to the rail and bus system!! We parked our car and didn’t drive it till we left! We used the rail system which took you to Mesa, Tempe, and Phoenix!

I had a reservation made here for a couple of days in advance. The day of arrival, I personally called them at appx 7:30 pm PST to remind them of a late arrival. They found my name and said ok. I flew in to Phoenix and got off the plane and looked at my emails and it said my room was cancelled. I called them and they said my CC was declined and they were now full.( I had to go straight to hospital upon arrival for a delivery) They said they attempted many times during the day to Contact me. No, no emails, no phone calls, nothing. And like I said, I talked to them at 7:30 pm. So at midnight I had to find a hotel and within my company’s price range. The man that answered was totally rude and tried to hang up. I cannot recommend this place. When I found a new room, I presented the same card, and there was no problem.