Mary A
26 марта 2025 г.
I strongly advise against booking this hotel. My husband and I had a terrible experience. When we arrived, instead of admitting they had overbooked, the staff made up excuses about a supposed water issue. They left us outside, stranded in Venice during peak tourist season, with nowhere to go. Finding another place was nearly impossible, and we were left in the cold, confused and frustrated. The staff was unhelpful, unprofessional, and barely spoke any Italian or English, making communication impossible. Even worse, we have yet to receive a refund for a booking they failed to honor. This place is dishonest, unreliable, and has zero regard for guests. Save yourself the trouble and book elsewhere!
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