Eight Willows Retreat: отзывы

After we made the booking at eight willows iconic room no 2, we managed to get an extention till 11am check out via email. On our arrival, staff verbally confirmed 1 hour extension till 12 noon checkout on condition after calling and confirming 2 hours prior of checkout. On the day of check out we called up the reception at 10am which was addressed by the accomadation manager who refused to give a late checkout and asked us to leave by 10am. I made her clear the email confirmation for 11 am checkout and later a verbal confirmation for 12 noon checkout, which she refused to grant and insited to leave at 10.15am. A family of 2 adult 2 kids cannot make up a checkout within that 15 minutes which I insisted, as a result she granted another 15 minutes. She was very rude from the initial conversation itself and kept insisting what she said earlier. We were really impressed with the resort, rooms, location and 1st day of service from the reception. Our experience was ruined just b'coz of the accomadation manager' s unacceptabl conversation.